Pool Operations Manager

Creative Environments; Tempe (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) retirement plan

Health insurance

Paid time off

Vision insurance

Job summary

A pool operations company in Tempe, Arizona, is seeking a Pool Operations Manager to lead technical trade practices and drive best operational practices. The role includes overseeing team performance, enhancing service quality, maintaining proactive client communication, and managing inventory effectively. Candidates should have over five years of experience in water hydraulics and plumbing, and certifications such as CPO or AFO are preferred. Health insurance and a 401(k) retirement plan are included in the benefits.

Qualifications

• 5+ years experience in water hydraulics, water chemistry, plumbing, and electrical.
• Master familiarity with all Pentair Pool Products.
• Ability to read blueprints and plumbing schematics.

Responsibilities

• Lead daily routines and perform weekly inspections.
• Assign tasks to team members, ensure efficient task completion.
• Implement strategies to improve service quality.

Skills

Water hydraulics

Water chemistry

Plumbing

Electrical

Leadership

Analytical skills

Problem-solving skills

Customer service

Education

Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO)

Tools

Pentair Pool Products

Job description

Job Summary

Pool Operations Manager (POM) is the technical trade expert, leading the development of best practices and solutions organization-wide. The POM elevates standards and drives positive outcomes while ensuring seamless client interactions through proactive communication and high‑level problem‑solving. The role oversees team performance, fosters accountability, and enhances service quality to create a positive work environment and maximize productivity. Through proactive inventory management, the POM supports peak performance levels, spearheads quality assurance efforts to meet regulatory requirements, and guides team members to successful task completion with expertise in work orders.

Supervisory Responsibilities

• Lead daily routines and perform weekly inspections.
• Provide continued training and guidance on best practices, leading by example.

Duties / Responsibilities

• Assign tasks to team members, provide expert guidance on work orders, and ensure tasks are completed efficiently and effectively.
• Monitor, prepare, and review team performance; identify areas for improvement and provide feedback and coaching to meet performance goals.
• Implement strategies to improve service quality, fostering a positive work environment and enhancing customer satisfaction.
• Organize and conduct training sessions for team members, enhancing their skills and knowledge.
• Lead quality assurance initiatives, conducting inspections and audits to ensure compliance with organizational standards.
• Research and create organization‑wide best practices for pool operations, ensuring they are up‑to‑date with industry standards.
• Tackle technical and operational issues as they arise, employing high‑level problem‑solving skills.
• Maintain proactive communication with clients, addressing all concerns promptly and professionally.
• Conduct weekly inventory checks, manage supplies, and reorder necessary items to support department needs.

Required Skills / Abilities

• 5+ years experience in water hydraulics, water chemistry, plumbing, and electrical.
• Master familiarity with all Pentair Pool Products.
• Advanced knowledge and experience in pool maintenance, operations, and repair techniques.
• Certifications such as Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) preferred.
• Ability to read blueprints and plumbing schematics.
• Proven experience in a leadership or managerial role, with the ability to develop a team.
• Strong analytical and problem‑solving skills, with the ability to quickly address and resolve technical and operational issues.
• Excellent verbal and written communication skills to effectively interact with clients, team members, and stakeholders.
• Strong commitment to providing exceptional customer service and the ability to manage client relationships proactively.
• Experience in implementing and overseeing quality assurance programs.
• Strong organizational and time‑management skills, with the ability to manage multiple priorities; the role may require manual labor, lifting 50 lbs, and working in various weather conditions.

Benefits

• 401(k) retirement plan.
• Health insurance.
• Paid time off.
• Vision insurance.