Pool Host

The Standard Spa Miami Beach; Miami Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Complimentary Spa & Gym Access

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 匹

Job summary

The Standard Spa Miami Beach is seeking a Pool Host to welcome guests and manage the arrival, seating, and guest-flow at the pool. You will coordinate seating and cabanas, communicate with Pool Servers and leadership, and ensure a smooth, high-service pool experience in a fast-paced outdoor setting.

Responsibilities include verifying reservations, managing waitlists, and providing information on pool services and amenities.

Qualifications

• Previous host, pool, beach club, hotel, or guest-service experience preferred.
• Warm, confident, and organized communication style.
• Ability to manage high guest volume and changing priorities.

Responsibilities

• Welcome and acknowledge guests and members arriving at the pool.
• Verify access, reservations, seating, cabanas, and special requests according to procedure.
• Manage waitlists and seating flow during high-volume periods.
• Coordinate guest placement and table/cabana status with Pool Servers and Management.
• Maintain a clean, organized, and polished host area.
• Provide accurate information about pool services, F&B offerings, hotel programming, and amenities.
• Recognize returning guests and members when possible.
• Communicate VIPs, celebrations, accessibility needs, and special requests.

Skills

Guest service

Communication

Organization

Problem solving

Job description

We’re Seeking a Pool Host Who Can Welcome Guests Into the Heart of the PropertyThe Pool Host manages the arrival, seating, and guest-flow experience at the pool, welcoming hotel guests and members, coordinating seating and cabanas, and keeping communication clear with Pool Servers and leadership.Why You’ll Love It HereComplimentary Spa & Gym AccessUp to 3 Complimentary Fitness Classes per WeekSpa, Restaurant & Boutique DiscountsDesignated Employee Pool Days during the summerComplimentary Employee MealsMedical, Dental & Vision InsuranceCompany-paid Life, Short-Term & Long-Term Disability InsurancePaid Time Off & 7 Paid Holidays, including a Floating Holiday401(k) Retirement Plan with Company MatchTraining, Development & Career Growth OpportunitiesEmployee celebrations, events & appreciation throughout the yearLive the lifestyle you help create.Position SummaryThe Pool Host manages the arrival, seating, and guest-flow experience at the pool, welcoming hotel guests and members, coordinating seating and cabanas, and keeping communication clear with Pool Servers and leadership.Key ResponsibilitiesWelcome and acknowledge guests and members arriving at the pool.Verify access, reservations, seating, cabanas, and special requests according to procedure.Manage waitlists and seating flow during high-volume periods.Coordinate guest placement and table/cabana status with Pool Servers and Management.Maintain a clean, organized, and polished host area.Provide accurate information about pool services, F&B offerings, hotel programming, and amenities.Recognize returning guests and members when possible.Communicate VIPs, celebrations, accessibility needs, and special requests.Support guest concerns and involve Management when appropriate.Assist the Pool team with operational needs during peak periods.Required Skills & QualificationsPrevious host, pool, beach club, hotel, or guest-service experience preferred.Warm, confident, and organized communication style.Ability to manage high guest volume and changing priorities.Reservation or seating-system experience preferred.Flexible availability including weekends, holidays, and outdoor shifts.Core CompetenciesGuest / Team ServiceCommunication & CollaborationOrganization & Attention to DetailAccountability & ReliabilityAdaptability & Problem SolvingWork EnvironmentThis position works in a fast-paced outdoor hospitality environment and may be exposed to Miami heat, humidity, direct sunlight, rain, wind, wet surfaces, and changing weather conditions.Physical RequirementsAbility to stand and walk for extended periods, including shifts of 8 hours or more.Ability to work outdoors in heat, humidity, sunlight, wind, and changing weather conditions.Frequent walking, bending, reaching, and repetitive movement.Ability to lift, carry, push, or pull up to 25 pounds.Ability to safely navigate wet surfaces and busy poolside service areas.Work where hospitality, culture, wellness, and community come together… every day.Previous customer service experience required.Physical Requirements:Ability to stand/walk for long periods of time.Work in variable weather conditionsAbility to lift/push/pull 25 lbs.