Pool Host

Four Seasons Hotels and Resorts; Baltimore (MD); On-site; Full time

Job summary

Join a leading hospitality company as a Pool Host in Baltimore. This role involves seating guests, managing reservations, and ensuring excellent customer service. Ideal candidates will possess strong communication skills and a passion for providing outstanding guest experiences.

Benefits

401k Retirement Plan

Exciting training and development opportunities

Complimentary employee meals

Complimentary room nights at Four Seasons hotels

Discounted employee parking

Qualifications

• Requires working knowledge of restaurant operations and customer service.
• Proficiency in English language is necessary.

Responsibilities

• Seat guests promptly and manage reservations.
• Anticipate guest needs and respond to inquiries.
• Maintain quality of menus and ensure a positive dining experience.

Skills

Customer Service

Communication

Problem Solving

Job description

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

Responsibilities

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference. (20%)
• Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server to meet Four Seasons Service standards. (20%)
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service. (20%)
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently. (10%)
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials. (10%)
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
• Work harmoniously and professionally with co-workers and supervisors. (10%)
  
  

Preferred Qualifications And Skills

• Requires a working knowledge of the restaurant, aspect of Four Seasons services, policies or operations and general knowledge of the hotel.
• Working knowledge is generally learned on-the-job.
• Requires knowledge or the ability to operate computer equipment and the reservations system.
• Requires reading, writing and oral proficiency in the English language.
  
  

Some Benefits Four Seasons Hotel Baltimore Employees Enjoy

• Hourly Rate: $ 15.45
• 401k Retirement Plan
• Exciting training and development opportunities
• Complimentary employee meals
• Complimentary room nights at Four Seasons hotels around the world
• Discounted employee parking
• And Much More!
  
  

Miscellaneous

• Work authorization in the United States required.
  
  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Travel Arrangements and Hospitality

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