Pool Concierge

Strattonamenities; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Flexible work schedules

Exciting rewards based on performance

Job summary

Strattonamenities in Dallas is seeking a Pool Concierge to provide outstanding service to residents and guests at our outdoor community pool. The role involves ensuring safety, monitoring access, and maintaining the pool area while delivering exceptional hospitality.

The ideal candidate will have at least three years of experience in guest services and must be able to work outdoors in various temperatures. Enjoy competitive pay and a fun, rewarding work environment.

Qualifications

• Must have at least two years of hospitality experience.
• Must be able to lift or move objects up to 50 pounds.
• Must be able to work flexible schedules including nights, weekends, and holidays.

Responsibilities

• Check in, greet, and direct residents and guests.
• Provide anticipatory service to exceed expectations.
• Enforce pool rules and monitor access.

Skills

Problem-solving skills

Interpersonal skills

Guest service abilities

Physical endurance

Organizational skills

Job description

Dallas, United States | Posted on 06/01/2026

We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in Dallas area. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

The Pool Concierge

The Pool Concierge is responsible for overseeing our outdoor community pool and amenity area, ensuring authorized resident and guest use only in a safe and enjoyable environment.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Shifts: Part-Time/Full-Time

Position Requirements

• Excellent problem-solving skills
• Must be able to receive and follow detailed instructions, as well as give them, and ensure instructions are followed
• This position requires working outdoors in temperatures exceeding 90 degrees F
• Required to stand and/or be in continuous motion for extended periods of time while performing job functions with physical endurance
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two years of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilitiesBe organized, proactive, productive and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure
• Must have dependable transportation
• Must be able to lift or move objects up to 50 pounds

Main Responsibilities

• Checks in, greets and directs residents and guests with a welcoming and pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Responsible for access and control of the pool and amenity deck
• Enforces pool rules, policies and restrictions as directed by the property
• Monitor access throughout the shift and ensure authorized resident and guest use only
• Cautions residents or guests behaving in an unsafe manner
• Manage crowd control
• Completes opening, running, and closing checklists
• Properly straighten patio furniture and place any left items in list
• Cleans and maintains pool and pool deck throughout the shift. Pool area must be kept debris and litter free
• Completes an hourly DAR
• Completes and submits an incident report to address any issue or situation where a resident or guest was removed for safety or behavior reasons
• Ability to maintain confidentiality
• Walk the premises to ensure the highest standards are being met
• Perform all other duties as assigned
• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements

• 3 years’ experience in Guest Services, Hospitality, or Customer Service
• 3 years’ experience in a luxury, busy retail environment
• Must have experience

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion is essential to making connections in a culture of service.