Pool Attendant

Gun Lake Casino; Wayland (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Gun Lake Casino is seeking a diligent Pool Attendant to maintain the cleanliness of its Wawyé Oasis pool area. The ideal candidate will provide excellent customer service and ensure safety through collaboration with Lifeguards. Join a diverse team in a vibrant atmosphere, where your role is crucial to guest satisfaction.

Qualifications

• Must be 16+ years of age and enrolled in school.
• Experience in customer service preferred, ideally in hospitality.
• CPR and First Aid certification preferred.

Responsibilities

• Maintain cleanliness and orderliness of the pool area and furniture.
• Provide exceptional customer service, ensuring guest needs are met.
• Assist in enforcing pool safety rules and collaborate with Lifeguards.

Skills

Customer Service

Attention to Detail

Communication

Multitasking

Education

High School Enrollment

Job description

Position Summary:

This AAA Four Diamond Casino Resort is seeking a diligent and friendly Pool Attendant to maintain the cleanliness and orderliness of our Wawyé Oasis, which features three separate pools for adults and families. The ideal candidate will ensure the highest standards of hygiene, provide excellent customer service, and collaborate effectively with Lifeguards and other staff to create a safe and enjoyable environment for all guests.

About Us:

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

Love: Love your brothers and sisters and share with them.

Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.

Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.

Bravery: To do what is right, even in the most difficult of times.

Honesty: Be honest in every action and provide good feelings in your heart.

Wisdom: We cherish knowledge; wisdom is used for the good of the people.

Humility: Know that you are equal to everyone else, no better, no less.

In this Role:

• Ensure the cleanliness and orderliness of the entire pool area, including the pool decks, walkways, and surrounding environments.
• Regularly clean and organize pool deck furniture, including chairs, loungers, tables, and the Cabana areas.
• Maintain cleanliness in pool restrooms and changing areas.
• Manage the supply and handling of clean and dirty pool towels.
• Distribute clean towels to guests and collect used towels for laundering.
• Ensure that towel bins are regularly emptied, and clean towels are always available.
• Assist in the delivery and service of food and drinks to guests in the pool area.
• Maintain cleanliness in the food and beverage service areas, ensuring prompt removal of any trash or debris.
• Work in collaboration with the food and beverage team to meet guest needs efficiently.
• Provide exceptional customer service by attending to guest inquiries and needs promptly.
• Ensure guest safety by adhering to all pool safety rules and regulations.
• Assist Lifeguards and other staff in emergency situations as needed.
• Work closely with Lifeguards to monitor the pool area and ensure a safe environment for all guests.
• Report any safety concerns or maintenance issues to the Pool Supervisor or Lifeguards immediately.
• Assist in enforcing pool rules and regulations.
• Set up and break down pool area equipment for events and special functions.
• Participate in training sessions and team meetings as required.
• Perform any other duties as assigned by the Pool Supervisor or management.

Essential Qualifications:

• Must be 16+ years of age.
• Must be currently enrolled in school.
• Previous experience in a customer service or maintenance role, preferably in a pool or hospitality environment.
• Basic CPR and First Aid certification preferred.
• Strong attention to detail, excellent communication and interpersonal skills, ability to multitask, and work in a fast-paced environment.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Ability to stand, walk, and lift moderate weights for extended periods.
• Ability to lift 50 lbs. with or without assistance.
• Must have the manual dexterity to operate job-related equipment.
• Must have the ability to access all properties and areas.

Work Conditions:

Work is typically in an area which may be unusually hot, cold, and/or noisy and may contain second-hand smoke. Work may be performed in a small area with a 3 ft. wide access. Tasks performed from a sitting or non-sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. These tasks include the maintenance and care of assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and guests.

Work is typically in an open space glass atrium, multiple pools with sunlight exposure, and an average 80-degree temperature year-round. Work areas may be warm, cold, or noisy. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Disclaimer and Conditions of Employment:

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.