Pool Attendant

Heritage Hotels & Resorts, Inc.; Santa Fe (NM); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

401k match

Employee discounts

Complimentary meals during shifts

Free employee parking

Growth & advancement opportunities

New Mexico pride & community values

Job summary

Heritage Hotels & Resorts, Inc. is seeking a Pool Attendant to maintain a clean, organized pool area and support guest service in an upscale outdoor environment. You will sanitize surfaces, restock supplies, and assist with daily pool operations while ensuring safety and presentation standards.

The role requires a detail-oriented, energetic team player who can work weekends and evenings in a resort setting and deliver a welcoming guest experience.

Qualifications

• High attention to detail and strong organizational skills.
• Professional, guest-focused communication.
• Ability to work effectively in a fast-paced outdoor environment.

Responsibilities

• Maintain cleanliness and organization of pool deck and surrounding spaces.
• Sanitize furniture and guest touchpoints; restock towels and amenities.
• Assist with opening/closing pool operations and events.
• Support other hotel teams with light duties as needed.
• Respond professionally to guest requests and safety concerns.
• Follow safety and sanitation standards consistently.

Skills

Attention to detail

Organizational skills

Guest service

Professional communication

Ability to work outdoors

Education

High school diploma or equivalent

Job description

Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you take pride in creating beautiful, welcoming spaces, we invite you to grow with us.

Why This Role Matters

We are seeking a Pool Attendant who takes pride in creating a clean, organized, and elevated outdoor guest environment. This role matters because the condition and presentation of the pool area directly impact the guest experience and overall perception of the property. Through attention to detail, proactive cleanliness efforts, and a strong sense of urgency, this individual helps ensure guests can relax and enjoy a safe, comfortable, and well-maintained atmosphere. The Pool Attendant supports the overall success of pool operations by maintaining high presentation standards and assisting the team in delivering seamless hospitality experiences.

What You’ll Do

• Maintain cleanliness and organization of the pool deck, lounge areas, cabanas, towel stations, restrooms, and surrounding recreational spaces.
• Routinely clean and sanitize pool furniture, tables, railings, and guest touchpoints.
• Collect and remove used towels, trash, dishes, and debris throughout the pool area.
• Restock towels, amenities, cleaning supplies, and guest service items as needed.
• Arrange and reset lounge chairs, umbrellas, and cabanas according to property standards.
• Monitor the pool environment to ensure cleanliness, safety, and overall presentation standards are consistently maintained.
• Report maintenance concerns, safety hazards, damaged equipment, or cleanliness issues to leadership immediately.
• Assist with opening and closing duties for pool operations.
• Support food and beverage or guest service teams with light operational assistance when needed.
• Maintain awareness of guest activity and respond professionally to guest requests or concerns.
• Follow all safety, sanitation, chemical handling, and company operational standards.
• Maintain positive and professional interactions with guests, coworkers, and leadership.
• Assist with special events, cabana preparation, and seasonal operational needs as assigned.
• Ensure compliance with all pool safety and resort cleanliness standards.
• Perform other related duties as assigned.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Supportive team culture with opportunities for growth and advancement!
• A workplace rooted in New Mexico pride and community values!

Requirements

• High school diploma or equivalent preferred.
• Strong attention to detail and organizational skills.
• Ability to work independently while maintaining productivity and urgency.
• Professional and guest-focused communication skills.
• Ability to work effectively in a fast-paced outdoor environment.
• Strong work ethic and reliability.
• Ability to maintain cleanliness and presentation standards consistently throughout the shift.
• Flexible schedule availability including weekends, holidays, and evenings.
• Ability to stand, stoop, bend for extended periods and lift up to 30+ pounds.