Pool Attendant

Garden of the Gods Resort and Club; Colorado Springs (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking a dedicated Pool Attendant to ensure guest safety and maintain cleanliness at their resort pools. The role involves various responsibilities from pool maintenance to ensuring customer satisfaction, making it ideal for individuals with strong customer service skills and a proactive approach. This is a full-time position located in beautiful Colorado Springs, offering a dynamic work environment.

Qualifications

• Ability to interpret information and perform arithmetic functions.
• Good communication skills and patience required.
• Must have or be able to obtain CPR & First Aid Certificates.

Responsibilities

• Ensure safety of all pool patrons.
• Maintain cleanliness of pool, locker rooms, and deck.
• Assist guests and members with seating and services.

Skills

Communication

Customer Service

Safety Awareness

Education

High School Diploma or GED

Job description

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Position Purpose & Summary

Performs the functions of a pool attendant and maintains the daily Recreation Center, Three Graces and Infinity Pools operations consistent with the goals and directives of the Recreation Manager. They will assist with the organization and execution of all pool set-up, upkeep, tear-down, assisting with members, cleanliness of the pool, pool deck, locker rooms, and Teen Room [Recreation Center], ensuring our pool patron's safety and wellbeing at all times, and assistance of pool events.

Essential Functions

• Able to ensure the safety of all pool patrons, weather in or out of the pool, of all ages.
• Available to work various hours and shifts as dictated by the needs of the operation.
• Assists with maintaining the Recreation Center, Three Graces Pools and Infinity Pool, locker rooms, and Teen Room [Recreation Center] in a clean, neat, and orderly fashion, including opening/closing, answering the phone, and checking members/guests both in and out, according to established procedures.
• Keeps both Recreation Center and Three Graces Pools and storage areas neat and in safe working order.
• Setting up pools with pool chair covers and rolled towels. Replacing pool chair covers and towels once each member and guest officially leaves.
• Escorting members and guests to available seating.
• Ability to move umbrellas, chairs, and tables for member and guest convenience.
• To ensure neat and safe working areas the Recreation Center must be cleaned daily, duties include but are not limited to vacuuming the pool, sweeping the pool deck, throwing away trash.
• To ensure neat and safe working areas the Three Graces must be cleaned daily, duties include but are not limited to sweeping the pool deck, throwing away trash, picking up pool toys.
• To ensure neat and safe working areas the Infinity Pool must be cleaned daily, duties include but are not limited to sweeping the pool deck, throwing away trash.
• Assists in promoting and selling merchandise available at the pools check-in counter.
• Consistently embodies a "play well with others" demeanor; maintains a positive "can-do" attitude at all times and constantly demonstrates a pro-active, team-centered approach.
• Assists in establishing and maintaining a "Standard of Excellence" for the Resort and Club's Recreation Center and Three Graces Pools and Teen Room programs/facilities.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.
  
  

Additional Duties And Responsibilities

• Welcome all guests to facility with your hand over heart and check all guests in.
• Assist guests to seats, help guests with umbrellas and always anticipate the guests needs.
• Setting up pools with pool chair covers and rolled towels. Replacing pool chair covers and towels once each member and guest officially leaves.
• Helping with events held at the pools.
• Being available during Holidays. (! Fourth of July)
• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.
  
  

Marginal Functions

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.
  
  

Position Requirements

• Minimum Knowledge & Skills: Requires the ability to interpret / extract information and / or perform arithmetic functions. May require typing, record keeping, or word processing. Has the need for good communication skills and patience.
• Formal Education and Job-Related Experience: High Schools enrollment, High School Diploma or GED.
• License, Registration, and/or Certification Required: Must have or be able to obtain CPR & First Aid Certificates, Lifeguard and/or Water Safety preferred
  
  

External and Internal Personal Contact

• Communications:
• Daily - Verbal & Written
• Weekly - Verbal & Written
• Occasionally - Participate in one-on-one coaching sessions.
  
  

Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses And/or Certifications Required

YES

NO

Valid Driver's License

X

CPR Certification

X

Food Protection Manager Certification

X

Food Handler Certification

X

Alcohol Server/Seller Certification

X

Position Analysis/Specifications

N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

X

Walking

X

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 70 lbs.

X

Manual Dexterity

X

Fine Motor Skills

X

Gross Motor Skills

X

Eye / Hand Coordination

X

Near Vision

X

Far Vision

X

Color Recognition

X

Hearing

X

Environmental Factors

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

YES

NO

Working Outside

X

Working Inside

X

Working Alone

X

Working Closely with Others

X

Excessive Cold / Heat

X

Excessive Humidity / Dampness

X

Noise / Vibrations

X

Working Above Ground

X

Working Below Ground

X

Working with Chemicals / Detergents / Cleaners

X

Working Around Fumes / Smoke / Gas

X

Walking on Uneven Surfaces

X

Operating Motorized Equipment or Vehicles

X

Working Around/Near Machinery/Motorized Equipment

X

Climbing on Scaffolds or Ladders

X

Continuous use with a Computer and Keyboard

X

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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