Pool and Beach- Food Runner

Faena-Hotels-and-Residences-LL; Miami Beach (FL); On-site; USD 30,000 - 52,000; Full time

Job summary

FAENA Hotels & Residences in Miami Beach is seeking an attentive Food & Beverage Server to deliver orders to guest lounges according to hotel specifications, courteously and efficiently. The role includes assisting with pool & beach service areas, restocking, and ensuring service standards are consistently met.

The position requires strong guest service skills, knowledge of beverages, and the ability to work in a fast-paced luxury environment while upholding all local liquor regulations and

Qualifications

• Excellent guest service and communication skills.
• Ability to handle cash and operate a POS system.
• Knowledge of beverage & liquor offerings.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Deliver food and beverage orders to guest lounges per hotel standards.
• Maintain knowledge of menu, liquor, and service standards.
• Resolve guest inquiries and ensure guest satisfaction.
• Maintain cleanliness and organization of assigned service areas.
• Assist in opening/closing side duties and restocking pools & beach stations.

Skills

Food & beverage service

Guest service

Alcohol knowledge

Communication

Teamwork

Tools

POS system

Job description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

JOB OVERVIEW

Deliver food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest lounges according to hotel specifications, courteously and efficiently. Also assists in the maintenance and re-stocking of Pool & Beach food and beverage areas (service huts, breakdown stations and kitchen runner’s station).

DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of:
  • Lounge & Cabana numbers, room capacity, hours of operation, proper table set-up and dress code of the Pool & Beach.
  • All liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the Pool & Beach.
  • The particular characteristics and description of every food and beverage item on the Pool & Beach menu.
  • All menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.
  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and driving while under the influence.
• Complete opening and closing side duties as assigned.
• Retrieve all alcoholic beverage items from bar and serve to guest.
• Open and serve wine/champagne bottles.
• Make all varieties of coffee.
• Serve all food courses and non-alcoholic beverage items to the guest.
• Guide the activities of the assigned Bus person to ensure optimum service to guests.
• Clear each course.
• Remove soiled wares from areas as assigned and transport to stewarding area.
• Extend appreciation for guest patronage and invite them to return.
• Clean and reset tables immediately after guest departs.