Polygraph Support Services Manager

Information Discovery Services, LLC; Fort Worth (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Information Discovery Services, LLC is seeking a program manager to lead and coordinate all polygraph section functions under the contract. You will oversee scheduling, site logistics, examiner onboarding, and security clearances while liaising with the customer to ensure nationwide coverage.

This role requires collaboration with regional offices, strong organizational skills, and experience with federal customers and independent contractors.

Qualifications

• Bachelor's degree or 3–5 years of related experience.
• Experience with Independent Contractors or Polygraph Examiners.
• Experience communicating with federal customers.

Responsibilities

• Establishes polygraph schedules based on due dates, priorities, and examiner availability.
• Creates and maintains master and production schedules to ensure on-time delivery.
• Coordinates polygraph site logistics and examiner onboarding.
• Verifies examiner credentials and security clearances.
• Develops reports and maintains security databases.
• Supports invoicing, workload planning, and contract deliverables.

Skills

Scheduling

Project management

Customer coordination

Security program coordination

Education

Bachelor's degree

Job description

This position is responsible for leading, developing, supporting, and managing all polygraph section functions for the polygraph contract. Provides direct customer coordination as well as program management support to provide nationwide certified examiners to administer polygraph examinations for new and existing contracts. Manages, schedules, collaborates, assists, and supports the customer’s Security Programs, personnel in polygraph examinations across geographic locations within the continental United States (CONUS) as required by the customer.

Responsibilities include:

• Establishes schedules for all polygraphs based on relevant criteria to include the due date, customer priority, and availability of examiners.
• Creates the master schedule; monitors and updates to ensure on-time delivery of the product to customers.
• Monitors the production schedule daily and makes adjustments.
• Coordinates polygraph site logistics with local and regional offices to include securing private space through approved sites if needed.
• Manages checking Examiner bonafides to include, resumes, BI status, NCCA/ DACA or DoDPi graduation certificate, 5 years’ experience conducting LEPET exams, proof of CE hours through NCCA accreditation, CE hours in countermeasures.
• Leads the partnership with the customer in onboarding and out-processing of examiners with training, paperwork, HSPD -12 processing.
• Provides security support for passing, verifying, and receiving clearances, confirming security eligibility, processing visitor requests, requests for badges, and various certifications.
• Updates security data, run inquiries, provide quality control, develop reports using various customer and or IDS databases. Maintain and update appropriate security related databases.
• Leads coordinating, tasking and managing security action responses to the customer.
• Coordinates with the customer in workloads and subsequent assignments via the customer's system of record.
• Provides support if needed to examiners for travel and location access.
• Supports reviewing and approving invoices for the program.
• Develops, maintains, and updates the tools to provide visibility and status of the work.
• Provides program management with the plan of polygraphs to be completed and the priority.
• Utilizes acquired knowledge, analytical skills, and critical thinking to resolve scheduling problems and/or program issues.
• Develops measurement tools for productivity and to maintain metrics in support contract deliverables.
• Performs other related duties as assigned by leadership.
• SUPERVISORY RESPONSIBILITIES:
• This job has no personnel supervisory responsibilities. It coordinates the project and process functions of the contract with independent judgement and discretion.
• STANDARDS AND MEASUREMENTS:
• Meets and maintains the requirements of the customer and contract.
• Develop positive relationships with customer and program management.
• Maintain timeliness and quality.
• Cooperate within a team environment.
• Support and encourage growth for the contract.
• QUALIFICATIONS:
• Bachelor's Degree (BA) from four-year college or university, or 3 to 5 years of related experience and/or training, or equivalent combination of education and experience.
• Prior experience working with Independent Contractors and/or Polygraph Examiners required
• Prior experience communicating with federal customers required.