Polish Speaking Customer Support Online Auction & Bidding Platform Department

Mercier Consultancy; Kentucky; Remote; USD 40,000 - 50,000; Full time

Job summary

A leading consultancy firm is seeking a Polish Speaking Customer Support Representative to assist clients on their online auction platform. This role involves providing support through various channels and requires fluency in both Polish and English. Ideal candidates will have prior customer support experience, exceptional communication skills, and a focus on customer satisfaction. The company offers a competitive salary, relocation package, and health insurance.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation

Fully Paid Training

Qualifications

• Fluency in Polish and English required.
• Previous experience in customer support is needed.
• Able to handle multiple inquiries efficiently.

Responsibilities

• Provide customer support in Polish via email, phone, and chat.
• Assist users with inquiries related to auctions and bids.
• Document customer interactions accurately.

Skills

Fluency in Polish

Fluency in English

Excellent communication skills

Strong problem-solving abilities

Customer-centric approach

Tools

Customer support software

Auction systems

Job description

Overview

Mercier Consultancy is thrilled to announce an opening for a Polish Speaking Customer Support Representative in our Online Auction & Bidding Platform Department! In this exciting position, you will be the go-to person for our Polish-speaking customers, helping them navigate our auction platform and providing exceptional support throughout their bidding experience.

If you have a keen interest in online auctions and possess outstanding communication skills, this role is perfect for you. Join a dynamic team dedicated to enhancing the user experience for our clients and ensuring their success on our platform!

Responsibilities

• Provide customer support in Polish via email, phone, and chat
• Assist users with inquiries related to auctions, bids, and platform functionalities
• Document customer interactions and resolutions accurately in our support system
• Collaborate with the technical team to resolve platform-related issues
• Guide customers through the auction process and provide tips for successful bidding
• Collect customer feedback to help improve the platform and services
• Participate in training sessions to stay updated on new features and changes

Qualifications

• Fluency in Polish and English, both written and verbal
• Previous experience in customer support, particularly in online platforms or auctions
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive and customer-centric approach to service
• Capability to handle multiple inquiries efficiently in a busy environment
• Familiarity with customer support software and auction systems is a plus

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• And More...