Polish Speaking Customer Support for Ride-Sharing App Department

Mercier Consultancy; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A customer support firm is looking for a Polish Speaking Customer Support Representative for their Ride-Sharing App Department. This role involves assisting Polish-speaking users with inquiries, providing solutions, and ensuring a smooth customer experience. Candidates should be fluent in both Polish and English, with strong communication skills and previous customer support experience. Competitive salary and benefits offered.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package (Flight, Transfer and Hotel)

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Qualifications

• Fluency in Polish and English, both written and verbal.
• Previous experience in customer support, ideally in technology or mobile app sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proactive approach to ensuring customer satisfaction.

Responsibilities

• Respond to customer inquiries in Polish via phone, email, and chat.
• Assist users with questions regarding the ride-sharing app.
• Document customer interactions and solutions in CRM.
• Collaborate with internal teams to resolve complex issues.

Skills

Fluency in Polish

Fluency in English

Communication skills

Problem-solving abilities

Attention to detail

Customer satisfaction focus

Job description

Overview

Mercier Consultancy is excited to announce an opening for a Polish Speaking Customer Support Representative in our Ride-Sharing App Department! In this vital role, you will be the key point of contact for our Polish-speaking users, providing them with exceptional assistance and support regarding their ride-sharing experiences. Your ability to communicate effectively in Polish will ensure our clients receive the highest level of service.

This position is perfect for individuals who are enthusiastic about technology and customer service. You will engage directly with users, assisting them with inquiries, providing solutions, and ensuring a smooth ride-sharing experience.

Responsibilities

• Respond to customer inquiries in Polish via phone, email, and chat
• Assist users with questions regarding the ride-sharing app and its features
• Document customer interactions and solutions accurately in our CRM system
• Collaborate with internal teams to address and resolve complex user issues
• Provide guidance on best practices for using the app effectively
• Collect user feedback to improve service delivery and app functionality
• Engage in training sessions to enhance your knowledge of our services and app updates

Qualifications

• Fluency in Polish and English, both written and verbal
• Previous experience in customer support, ideally in the technology or mobile app sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and technologies

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• And More...