Polish Speaking Customer Support for Online Marketplace Platform Department

Mercier Consultancy; Kentucky; Remote; USD 40,000 - 55,000; Full time

Job summary

A consulting firm in Kentucky is seeking a Polish Speaking Customer Support Representative to assist clients with an online marketplace. The role requires fluency in Polish and English, previous customer support experience, and excellent communication skills. This position offers a competitive salary, performance bonuses, and a fully paid relocation package.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support in Finding Accommodation

Fully Paid Training

Qualifications

• Previous experience in customer support, particularly in online platforms or marketplaces.
• Strong interpersonal skills.
• Familiarity with customer support tools and CRM systems.

Responsibilities

• Answer customer inquiries in Polish via email, phone, and chat.
• Assist clients with questions regarding marketplace features.
• Document customer interactions and solutions in CRM system.
• Work with internal teams to resolve customer issues.

Skills

Fluency in Polish

Fluency in English

Excellent communication skills

Problem-solving abilities

Attention to detail

Proactive customer satisfaction

Ability to manage multiple tasks

Job description

Overview

Mercier Consultancy is excited to announce an opening for a Polish Speaking Customer Support Representative in our Online Marketplace Platform Department! In this vital role, you will be the primary resource for our Polish-speaking clients as they navigate our online marketplace, ensuring they receive the assistance they need to optimize their experience.

The ideal candidate will be dedicated to providing outstanding customer service while fostering a positive relationship with our clients. If you have a passion for helping others and possess excellent communication skills, we would love to have you on board!

Responsibilities

• Answer customer inquiries in Polish via email, phone, and chat
• Assist clients with questions regarding our marketplace features and processes
• Document all customer interactions and solutions in our CRM system
• Work closely with internal teams to resolve customer issues efficiently
• Provide clear and helpful information on best practices for using the platform
• Gather feedback from clients to improve service delivery and platform features
• Engage in ongoing training to remain knowledgeable about platform updates

Qualifications

• Fluency in Polish and English, both written and verbal
• Previous experience in customer support, particularly in online platforms or marketplaces
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a keen attention to detail
• A proactive approach to customer satisfaction
• Ability to manage multiple tasks effectively in a fast-paced environment
• Familiarity with customer support tools and CRM systems

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• And More...