Polish Speaking Customer Service for Smart Home Technology Department

Mercier Consultancy; Kentucky; Remote; USD 23,000 - 27,000; Full time

Job summary

A technology consulting firm is seeking a Polish Speaking Customer Service Representative. You will assist Polish-speaking customers with inquiries related to smart home products. Responsibilities include providing exceptional customer service, troubleshooting technical issues, and educating clients on product features. The ideal candidate should be fluent in Polish and English, with a strong customer service orientation and an interest in smart home technology. Competitive salary and benefits offered.

Benefits

Fully Paid Relocation Package

Health Insurance

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Qualifications

• Fluency in Polish and English is essential.
• Experience in technology customer service is preferred.
• Familiarity with CRM systems is a plus.

Responsibilities

• Provide customer service in Polish for smart home technology inquiries.
• Troubleshoot technical problems and assist in setup.
• Educate clients on product features.
• Document customer interactions within the CRM system.
• Collaborate with technical teams to resolve issues.
• Gather feedback for product improvements.
• Stay up-to-date with smart home technology trends.

Skills

Fluent in Polish

Strong customer service orientation

Troubleshooting abilities

Excellent communication skills

Detail-oriented

Interest in smart home technology

Job description

Overview

Mercier Consultancy is looking for a passionate Polish Speaking Customer Service Representative to join our Smart Home Technology Department. In this dynamic role, you will assist our Polish-speaking customers with their inquiries related to smart home products and solutions, ensuring they have a seamless and enjoyable experience with our technology offerings.

Your fluency in Polish will be essential as you help clients navigate product features, address technical issues, and provide guidance on installation and setup. You will play a critical role in promoting customer satisfaction and loyalty while supporting our mission to enhance everyday living through innovative smart home technology.

Responsibilities

• Provide exceptional customer service in Polish via phone, email, and chat regarding smart home technology inquiries
• Troubleshoot technical problems and assist customers in setting up their devices
• Educate clients on product features, benefits, and usage
• Document customer interactions and follow-up actions within our CRM system
• Collaborate with technical teams to resolve complex customer issues
• Gather customer feedback to inform product improvements and service delivery
• Stay up-to-date with the latest smart home technology trends and product updates

Qualifications

• Fluent in Polish and English, with excellent communication skills
• Strong customer service orientation and troubleshooting abilities
• Experience in customer service, particularly in technology or electronics, is preferred
• Able to manage multiple inquiries and provide timely resolutions
• Detail-oriented with strong organizational skills
• Genuine interest in smart home technology and a passion for helping customers
• Familiarity with customer support software and CRM systems is a plus

Benefits

• Annual salary between 20000 and 23000€
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Ponus
• And More...