Policy Specialist

Russell Tobin; San Bruno (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee assistance program

Job summary

Russell Tobin is seeking a Policy Specialist located in San Bruno, California. In this role, you will assist in the development and execution of policy initiatives, addressing day-to-day issues with direct supervision and team collaboration.

You will manage policy escalations, contribute to enhancing user trust, and uphold various regulatory processes. The position comes with comprehensive benefits, including healthcare plans and a 401(k) retirement savings program.

Qualifications

• Experience in Content Moderation, Trust, and Safety or Legal.
• Experience managing large volumes of incoming requests.
• Fluency in language and understanding of policy fundamentals.

Responsibilities

• Support the development and launch of products and processes.
• Resolve policy escalations with guidance.
• Engage in stakeholder relations and community knowledge.

Skills

Content Moderation

Stakeholder Management

Crisis Management

Education

Bachelor’s degree or equivalent work experience

Job description

Education

Bachelor’s degree or equivalent work experience

Required Skills

• Experience Content Moderation, Trust, and Safety or Legal
• Experience with large volumes of incoming requests
• Experience in cross functional stakeholder management

Description

As a Policy Specialist, you work on tasks within the scope of a policy launch, implementation, execution, or cross-functional work project that has meaningful impact with direct supervision. You address day‑to‑day policy issues by following existing protocols. You exchange information and knowledge with your immediate team or functional area. You develop an understanding of policy development and implementation.

Responsibilities

• Work within a team to support the development and launch products, features and/or processes that promote user trust and uphold our policies with direct guidance.
• Resolve policy escalations from start to finish, with direct guidance.
• Language fluency
• Policy fundamentals
• Regulatory process
• Crisis management
• Stakeholder relations and influence
• Community knowledge

Benefits

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.