Policy Services Representative (Commercial P&C)

Amerisure Insurance Company; Phoenix (AZ); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

Amerisure Mutual Insurance Company is seeking a Policy Services Representative to support underwriting by processing multi-line transactions for new business and renewals. The role is hybrid—two days in the local office and three days from home—across multiple office locations including Phoenix, AZ.

The position requires a high school diploma, basic math skills, and experience in business or customer service.

Qualifications

• High school diploma or GED required.
• 1 year of business or customer service experience.
• Commercial insurance industry experience preferred.
• Strong analytical thinking required.
• Proficient computer skills including Microsoft Office Suite.
• Ability to perform basic mathematical computations.

Responsibilities

• Screen transactions to determine authority and either process or refer to an underwriter.
• Gather, validate, and apply rating elements from applications and rating bureaus for new and renewal business.
• Enter policy data and rating elements into the policy rating system and verify correct rating factors.
• Monitor and complete tasks in the Rapid Response queue.
• Maintain complete and compliant rating documentation in the policy environment.
• Research and resolve issues for Credit, Claims and Premium Audit.

Skills

Strong analytical thinking

Proficient computer skills

Basic mathematical computations

1 year of business or customer service

Commercial insurance knowledge

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid‑sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is recruiting for a Policy Services Representative to join our team! This role will be hybrid 2 days a week in the local office & 3 from home. Office locations include Atlanta GA, Charlotte NC, Chicago IL, Dallas TX, Farmington Hills MI, Indianapolis IN, Phoenix AZ, St. Louis MO or Tampa FL.

POSITION SUMMARY

Supports Underwriting/Programs by processing routine to complex multi-line, multi-state transactions for new business and renewals within established production capacity. Ensures all support activities are delivered in accordance with company procedures, service standards and business priorities.

RESPONSIBILITIES

• Screen transactions to determine authority and either process or refer to an underwriter in accordance with established guidelines.
• Gather, validate, and apply required rating elements from applications, underwriting instructions, rating bureaus (including NCCI), Prometrix, Reference Connect, and company guidance for new and renewal business.
• Accurately enter policy data and rating elements into the policy rating system and review system output to ensure correct application of rating factors.
• Monitor and complete, as assigned, work tasks assigned to the Rapid Response queue.
• Maintain complete and compliant rating documentation within the paperless policy environment.
• Research and resolve routine to complex issues for Credit, Claims and Premium Audit.
• Provide endorsement quotes and process policy transactions, including declinations, cancellations, reinstatements, and non-renewals.
• Respond to inquiries from agency partners, regulatory organizations, and the Rapid Response Team.
• Handle service‑related requests such as loss runs, legal notices, proof of coverage, experience modifiers (eMods), and other required regulatory documentation.
• Provide guidance and support to new underwriters and staff on rating, workflow, and underwriting support processes.

REQUIREMENTS

• High school diploma or GED.
• 1 year of business or customer service experience.
• Commercial insurance industry experience preferred.
• Strong Analytical Thinking skills required.
• Proficient computer skills required including Microsoft Office Suite.
• Ability to perform basic mathematical computations.

Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work‑life balance. Recognized as one of the Best and Brightest Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.