Policy Service Rep

Southern Farm Bureau Casualty Insurance Company; Ridgeland (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Ultipro in Ridgeland, Mississippi, is seeking a customer service professional to handle quotes, payments, and problem resolution. The role emphasizes ownership of issues, high-quality service via phone, email, and chat, and accurate logging of interactions to maintain a detailed history.

The position requires high school or better, INS designations, and a P&C license within 45 days of hire. Prior customer service experience (2–5 years) is preferred, with a strong emphasis on teamwork and

Qualifications

• 2-5 years previous customer service experience.
• P&C license required within 45 days of hire for multiple states.
• 2 INS designations from IIA must be obtained within 1 year.

Responsibilities

• Handle quotes, payment processing, and issue resolution; take ownership and drive to satisfactory conclusions.
• Provide quality customer service via phone, email, and chat; log all interactions for detailed history.
• Assist in training new team members and process transactions across multiple lines of business.
• Demonstrate strong interpersonal and teamwork skills on an ongoing basis.
• Adhere to regular and predictable attendance; perform other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Multichannel support

Education

High school diploma

INS designation

Job description

Description

Essential Functions

Perform duties associated with policy and billing systems.

Act quickly in response to customer requests for quotes, payment processing, problems, takes ownership and sees them through to satisfactory conclusion.

Contribute fully to an effective team environment; demonstrate willingness to work cooperatively with others to achieve shared goals.

Provides quality customer service by communicating and processing transactions by phone, e-mail, and chat; logs all interactions via phone, email, and chat into a software application to ensure a detailed interaction history for each interaction.

Assist in training new team members when and where necessary.

Process transactions on multiple lines of business.

Additional Responsibilities

Demonstrate strong interpersonal and teamwork skills on an ongoing basis.

Other duties and responsibilities as assigned.

Regular and predictable attendance required.

Education

Req

Pref

or equivalent

X

And

Other

2 (two) INS designations from IIA must be obtain within 1 year.

X

Other

P&C License required in LA, MS, AR, CO & SC ( to be obtained within 45 days of hire)

X

Qualifications

Education

Required

High School or better.

INS or better.

Experience

Required

2 years:

2-5 years Previous customer service experience

Equal Opportunity Employer
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