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Policy Manager, Cross Issue & Product Policy - Trust and Safety

TikTok

New York (NY)

On-site

USD 117,000 - 270,000

Full time

24 days ago

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Job summary

Join TikTok as a Policy Manager for Cross Issue & Product Policy in Trust and Safety. This role involves shaping safety policies and principles, working with a diverse team to ensure user safety across TikTok's features. Candidates should have strong communication skills and a deep understanding of technology and platform issues.

Benefits

Medical, dental, and vision insurance
401(k) savings plan with company match
Paid parental leave
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
10 paid holidays per year
10 paid sick days per year
17 days of Paid Personal Time

Qualifications

  • 5 years of experience in Trust & Safety, Public Policy, Law, Academia, or related field.
  • Ability to synthesize complex topics into concise materials.
  • Knowledge of data science considered a plus.

Responsibilities

  • Develop safety principles for TikTok features and products.
  • Collaborate with experts to assess areas of harm and design policy interventions.
  • Support development of policy frameworks for new products.

Skills

Strong writing
Executive communication skills
Deep understanding of technology
High technical aptitude
Ability to think strategically and tactically

Education

Bachelor's degree in relevant field

Job description

Policy Manager, Cross Issue & Product Policy - Trust and Safety
Policy Manager, Cross Issue & Product Policy - Trust and Safety

Responsibilities
As a member of our Cross-Issue team, you will serve as a content and product policy expert working across various subject and product areas—from the TikTok For You Feed to AI applications. This team complements subject-matter experts focused on long-term policy development by responding to quickly developing business needs. The Cross-Issue team balances rigor and speed, ensuring safety remains a priority.

In this role, you will partner with subject matter experts (e.g., Mental Health, Hate & Harassment), policy enforcement specialists, and a range of cross-functional partners (e.g., Data Science, Product, Business Strategy) to develop safety principles and policies for TikTok’s diverse and global user base.

Responsibilities:
- Develop defensible safety principles for all TikTok features and products.
- Collaborate closely with internal and external experts to assess areas of harm and design nuanced policy interventions. Support policy rule drafting to ensure outputs reflect policy intent and are consistent, understandable, and operable.
- Support the development of policy frameworks and rules for new products and features, as well as for emerging business priorities.
- Provide in-depth review and feedback to policy enforcement teams to ensure principles and consistent application of policy.
- Support safety strategy development for projects that span thematic areas and require rapid turnaround times, including policy responses to emerging and novel crisis events.

Qualifications
Minimum Qualifications:
- 5 years of experience in Trust & Safety, Public Policy, Law, Academia, or a related field.
- Strong writing and executive communication skills, with the ability to synthesize complex topics into concise and digestible materials.
- Deep understanding of technology, the Internet, social media, and/or platform content issues.
- High technical aptitude for understanding complex technologies, tools, systems, and issues.
- Ability to think both strategically and tactically, and thrive in a fast-paced environment.

Preferred Qualifications:
- Knowledge of and experience with data science will be considered a plus.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request


Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $117333 - $270000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

Seniority level
  • Seniority level
    Not Applicable
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Other
  • Industries
    Technology, Information and Internet

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