Policy Implementation Coordinator

Texas Health and Human Services; Austin (TX); Hybrid; USD 65,000 - 89,000; Full time

Benefits offered by this job

Health insurance for employees

Pension plan

Generous time off

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) is seeking a Policy Implementation Coordinator to lead policy projects, translate policy into system requirements, and coordinate teams across divisions in Austin. The role emphasizes stakeholder engagement, policy research, and timely delivery of complex initiatives.

Ideal candidates bring 2+ years of project management experience, TIERS knowledge, and strong communication skills.

Qualifications

• Graduation from a four-year accredited college or university with a related degree.
• At least two years of project management experience.
• Experience leading coordinating and tracking major initiatives.
• Experience working in TIERS and with SNAP, TANF, MEPD is preferred.
• Ability to travel approximately 20%.

Responsibilities

• Lead projects from concept to completion and translate policy into system requirements.
• Coordinate workgroups, track deliverables, and manage stakeholders.
• Prepare policy documents, bill analyses, and leadership briefing materials.
• Support program policy teams and ensure policy implementation.
• Represent AES and Policy & Quality priorities with internal and external stakeholders.

Skills

Project management

Stakeholder engagement

Policy analysis

Communication

Leadership

Problem solving

TIERS knowledge

MS Office (Outlook, Word, PowerPoint,

Education

Bachelor’s degree in public policy/administration or related field

Tools

MS Project

Visio

Excel

SharePoint

Teams

Job description

Date: Aug 28, 2026

Location: AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Policy Implementation Coordinator, Job Title: Management Analyst IV, Agency: Health & Human Services Comm, Department: P&Q AC Office, Posting Number: 20784, Closing Date: 09/11/2026, Posting Audience: Internal and External, Occupational Category: Community and Social Services, Salary Range: $5,797.66 - $8,000.00, Pay Frequency: Monthly, Salary Group: TEXAS-B-25, Shift: Day, Additional Shift: Days (First), Telework: Eligible for Telework, Travel: Up to 20%, Regular/Temporary: Regular, Full Time/Part Time: Full time, FLSA Exempt/Non-Exempt: Exempt.

Facility Location: AUSTIN

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata

MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X,641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS

Brief Job Description

The Texas Health and Human Services Commission (HHSC), Access and Eligibility Services (AES), Policy & Quality division, is seeking to hire a Policy Implementation Coordinator for the Policy Implementation team, reporting to the Director of Policy Implementation.

The Policy Implementation team ensures the successful execution of new and revised policies. The Policy Implementation Coordinator will serve as the Project Lead for Program Policy projects helping to identify impacts, coordinate resources, and lead the development and implementation of complex high‑profile federal and state initiatives. Position works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Key Responsibilities Include

• Coordinating projects and translating policy into system requirements,
• Tracking and updating projects regularly while operating with independence and sound judgment,
• Managing processes and procedures,
• Facilitating meetings,
• Preparing legislative bill analyses, briefing materials, and recommendations for leadership,
• Preparing policy documentation, including state plan amendments, waivers, and handbook revisions,
• Conducting policy research, analysis, and development, and
• Supporting programs such as Texas Works Medicaid (Newborn, Children’s, Adult, Transitional, Emergency, and Pregnancy), Medicaid for the Elderly and People with Disabilities (MEPD), Children’s Health Insurance Program (CHIP), Women’s Health Program (WHP), Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF).

Essential Job Functions (EJFs)

• Project Management and Communication: Leads projects from concept through completion. Works closely with Program Policy, Field Policy, Information and Technology, Field Operations, Office of Learning and Professional Development, Vendor Operations, Legal, Communications, Quality Management, and other teams to plan and execute projects including scheduling and facilitating meetings. Applies project management methodologies to define objectives, track deliverables, set milestones, measure success, recommend improvements, and ensure timely and successful project implementation aligned with division goals. Ability to translate policy into system requirements. Communicates effectively, collaborates to resolve issues, and keeps leadership informed of issues, risks, and recommendations. Maintains and organizes electronic files, records, and calendars. (45%)
• Stakeholder Engagement and Representation: Represents the Policy Implementation and Program Policy teams with internal and external stakeholders including multiple levels of government groups and officials. Engages with workgroups and stakeholders to support Access and Eligibility Services (AES) and Policy & Quality priorities. Responsible for maintaining effective working relationships, addressing technical issues and concerns, evaluating program effectiveness, and coordinating with workgroup partners. (20%)
• Policy Research and Analysis: Analyze complex federal and state laws, legislation, rules, regulations, and guidance to determine impacts on the Health and Human Services Commission (HHSC) and Access and Eligibility Services (AES) programs. Maintains knowledge of federal and state legislation, issues, developments, program requirements, policy decisions, and state processes. Prepares high-quality documents to support program planning, policy development, implementation, and decision-making. Ensures all products and documents are accurate and compliant with federal and state requirements. Provides recommendations for program improvement initiatives and participates in planning and implementation of area activities. (20%)
• Initiative and Innovation: Identifies process gaps, resource needs, risks, and develop strategies to address them. Assigns and aligns staff resources based on project scope and priorities. Fosters a culture of learning, innovation, and problem-solving within the team. (10%)
• Other Duties as Assigned: Completes additional tasks as required with limited supervision. (5%)

Knowledge Of

Knowledge, Skills, and Abilities

• The Texas Works programs (Medicaid, MEPD, CHIP, SNAP, TANF) and other state/federal programs administered by the Health and Human Services Commission (HHSC) and Access and Eligibility Services (AES).
• State and federal statutes, compliance requirements, and legislative/policy development processes.
• Principles and practices of public administration, management techniques, and program planning/implementation.
• Large-scale eligibility systems (e.g., TIERS) and related infrastructure.
• Project management principles (Scope, Stakeholder Analysis, Planning, Risk Management, and Developing Schedules) and methodologies (Agile, Waterfall, Lean, and Six Sigma).

Skills In

• Policy & Analysis: Researching, interpreting, and analyzing complex data, statutes, and policies; identifying policy options and impacts; synthesizing technical information into clear documents.
• Project Management: Creating detailed project plans, schedules, and timelines; using project management software (MS Project or Visio); identifying process gaps and aligning resources.
• Communication: Strong verbal and written communication for technical and non-technical audiences. Skills in synthesizing, analyzing, and evaluating extremely complicated and technical information and translating it into easily understandable and concise documents and oral presentations for agency execution, elected officials, and the public. Proven negotiation and facilitation skills.
• Leadership & Collaboration: Leading teams, coordinating workgroups, and building effective relationships with stakeholders. Skills in interpersonal relationships, including the ability to collaborate with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various levels of personnel in governmental entities.
• Problem Solving & Critical Thinking: Evaluating issues, developing creative solutions, and making informed decisions under pressure.
• Technical: Proficiency with applicable computer software including, but not limited to, Microsoft Outlook, Word, PowerPoint, Excel, Visio, Publisher, OneNote, SharePoint and Microsoft Teams).

Ability To

• Manage multiple projects and deadlines; prioritize tasks and organize work effectively.
• Adapt to changing priorities and maintaining composure under pressure.
• Represent Access and Eligibility Services (AES) as a Subject Matter Expert (SME) and explain complex material in simple terms.
• Lead and work cooperatively in a team environment.
• Gather, assemble, and analyze findings; prepare concise reports and correspondence.
• Apply independent judgement in making critical decisions.
• Develop accurate policy documents and evaluate procedures for improvement.
• Analyze or evaluate problems and develop, recommend, or present alternative solutions.
• Develop, interpret, or implement policies and procedures.
• Establish goals, monitor project implementation, and ensure accountability.

Registrations, Licensure Requirements Or Certifications

N/A

Initial Screening Criteria

• Graduation from a four-year accredited college or university with a degree in public policy, public administration, social work, law, business, or a related field. Work experience may substitute for education on a year-by-year basis.
• Must have at least two years of project management experience.
• Must have at least two years of experience leading, coordinating, planning, tracking, managing stakeholders, and supporting major work initiatives.
• Must have at least two years of experience working in TIERS.
• Must have at least two years of SNAP, TANF, Medicaid, and MEPD Part 1 experience.
• MEPD Part 2 experience is preferred.
• Must be able to travel at least 20%.

Additional Information

Posting open state-wide. Headquarter location is 701 W 51st street Austin, TX 78751. Flexible teleworking options are available in accordance with HHSC policy. Applicants selected for hire will be required to pass background and other due diligence checks. Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin