Policy Enforcement Manager, Creativity Standards

Etsy; New York (NY); Hybrid; USD 106,000 - 144,000; Full time

Benefits offered by this job

Equity package

Annual performance bonus

Competitive benefits

Job summary

Etsy is seeking a Policy Enforcement Manager to define and uphold Creativity Standards within the Trust & Safety team, ensuring items align with Etsy's core principle of supporting human creativity.

Reporting to the Manager of Creativity Standards, the role leads policy enforcement, cross-functional collaboration, investigations, risk assessment, and mentoring, with travel up to 25%.

Qualifications

• 3+ years of experience in policy enforcement/Trust & Safety at Etsy or elsewhere in a related industry.
• Hands-on experience with Trust & Safety tooling and platforms is a plus.
• Proven track record in managing cross-functional teams and projects from inception to completion
• Ability to build relationships with cross-functional partners remotely and across geographies, with excellent influencing and communication skills
• Proven ability to handle high-stakes situations and manage crisis response effectively
• Leadership, resilience, and sensitivity in navigating change and handling sophisticated and/or potentially triggering content.
• Analytical, problem-solving, and data-driven decision-making skills with a focused expertise in identifying trends, patterns, or emerging problems in data.
• Proactive in nature, always looking for ways to improve processes, tooling, and collaboration with other teams
• Strong sense of accountability and appropriate prioritization; clear communication, expectation setting, and timely delivery.
• Strong understanding of the creative process and online creative platforms.

Responsibilities

• Own policy enforcement and operations. Develop deep expertise in vertical policies and protocols, manage and report on enforcement activities, and lead implementation when policies, taxonomy, or workflows change.
• Partner across the business. Drive collaborative projects with Policy, Analytics, Product, and Engineering — maintaining tight feedback loops and advising on quarterly roadmaps and goals.
• Lead investigations and escalations. Take point on high-priority cases, coordinate with Policy, Legal, Marketing, Comms, and Brand, to resolve policy incidents as they arise.
• Surface risks and shape solutions. Spot emerging abuse trends early, conduct data-informed analyses — post-mortems, deep dives — and translate findings into actionable solutions for Product and Engineering partners to decrease the prevalence of Creativity Standards violations on the Etsy marketplace.
• Mentor and develop the team. Advise Enforcement Specialists on trend spotting and data literacy
• Lead a strategic business area. Own one or more focus areas within our Ops vertical — such as policy and workflow expansion, QA and training, process and tooling improvements, or controls and detection.
• Drive performance and tooling. Monitor operational metrics to meet or exceed KPI and SLA targets, flag anomalies early, and partner with Analytics for reliable reporting. Work with Product and Engineering to sharpen enforcement tools and improve the moderation experience across internal and partner teams.
• You may also be required to travel up to 25% of the time for team collaboration, events, or other business needs.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Skills

Policy enforcement

Trust & Safety

Cross-functional collaboration

Crisis management

Data analysis

Communication

Influencing

Creativity

Job description

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What’s the role?

The Policy Enforcement Manager is responsible for defining and upholding Etsy’s Creativity Standards, ensuring that items sold on the marketplace align with Etsy’s core principle of supporting human creativity.

The Policy Enforcement Manager role is a full-time position reporting to the Manager of Creativity Standards.

What’s this team like at Etsy?

The Creativity Standard team sits within Etsy’s Trust & Safety organization, which is part of a broader effort focused on policy enforcement and seller education. The team works cross-functionally to develop clear policies, provide guidance to sellers, and enforce standards in a way that balances marketplace integrity with a positive seller experience.

What does the day-to-day look like?

• Own policy enforcement and operations. Develop deep expertise in vertical policies and protocols, manage and report on enforcement activities, and lead implementation when policies, taxonomy, or workflows change.


• Partner across the business. Drive collaborative projects with Policy, Analytics, Product, and Engineering — maintaining tight feedback loops and advising on quarterly roadmaps and goals.


• Lead investigations and escalations. Take point on high-priority cases, coordinate with Policy, Legal, Marketing, Comms, and Brand, to resolve policy incidents as they arise.


• Surface risks and shape solutions. Spot emerging abuse trends early, conduct data-informed analyses — post-mortems, deep dives — and translate findings into actionable solutions for Product and Engineering partners to decrease the prevalence of Creativity Standards violations on the Etsy marketplace.


• Mentor and develop the team. Advise Enforcement Specialists on trend spotting and data literacy


• Lead a strategic business area. Own one or more focus areas within our Ops vertical — such as policy and workflow expansion, QA and training, process and tooling improvements, or controls and detection.


• Drive performance and tooling. Monitor operational metrics to meet or exceed KPI and SLA targets, flag anomalies early, and partner with Analytics for reliable reporting. Work with Product and Engineering to sharpen enforcement tools and improve the moderation experience across internal and partner teams.


• You may also be required to travel up to 25% of the time for team collaboration, events, or other business needs.


• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 3+ years of experience in policy enforcement/Trust & Safety at Etsy or elsewhere in a related industry. Hands-on experience with Trust & Safety tooling and platforms is a plus.


• Proven track record in managing cross-functional teams and projects from inception to completion


• Ability to build relationships with cross-functional partners remotely and across geographies, with excellent influencing and communication skills


• Proven ability to handle high-stakes situations and manage crisis response effectively


• Leadership, resilience, and sensitivity in navigating change and handling sophisticated and/or potentially triggering content.


• Analytical, problem-solving, and data-driven decision-making skills with a focused expertise in identifying trends, patterns, or emerging problems in data.


• Proactive in nature, always looking for ways to improve processes, tooling, and collaboration with other teams


• Strong sense of accountability and appropriate prioritization; clear communication, expectation setting, and timely delivery.


• Strong understanding of the creative process and online creative platforms.

Compensation & Benefits

In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family. Base salary is determined by your location, skills, and experience.

Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Location

We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case-by-case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies here.

Salary Range

• Geo-1: 106,000.00 - 144,000.00 USD Annual


• Geo-2: 96,000.00 - 130,000.00 USD Annual

Our Promise

At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status**, or any other characteristic protected by applicable federal, state, or local law**. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.