Policy & Billing Support Specialist

Erie Insurance; Erie (Erie County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Premier health benefits

401(k) with company match

Pension plan

Paid time off

Tuition reimbursement

Job summary

Erie Insurance is seeking a clerical associate to support the Customer Care Operations Department. You will handle billing issues, policy changes, and respond to inquiries from policyholders and agents across multiple lines of business.

Responsibilities include processing payments, balancing cash, and handling mail and digital communications. The role emphasizes accuracy, reliability, and timely service within a team-focused environment.

Qualifications

• High school diploma or GED required.
• Property/casualty or Life insurance and policy accounting experience preferred.
• Working knowledge of word processing and spreadsheet software preferred.
• Preferred courses or designations: INS 21/22/23; FLMI.

Responsibilities

• Respond to Policyholder and Agents inquiries regarding billing and policy coverage.
• Process payments and balance the cash desk.
• Handle mail, email and fax; maintain processing systems knowledge.
• Assist VIN Verification Line, provide support as needed.
• Regular attendance is an essential function of the role.
• This posting supports operations from the Westport location.

Skills

Detail Orientation

Values Diversity

Nimble Learning

Self-Development

Job-Specific Knowledge

Customer Focus

Decision Quality

Ensures Accountability

Education

High school diploma or GED

Tools

Word processing

Spreadsheet software (Excel)

Job description

Erie Insurance is seeking a clerical associate to support the Customer Care Operations Department. You will handle billing issues, policy changes, and respond to inquiries from policyholders and agents across multiple lines of business.

Responsibilities include processing payments, balancing cash, and handling mail and digital communications. The role emphasizes accuracy, reliability, and timely service within a team-focused environment.