Policy Advocate

RevOne Companies; Greenwood (IN); On-site; USD 42,000 - 68,000; Full time

Job summary

RevOne Companies in Indiana seeks a WellFund Patient Advocate to build relationships, resolve issues, and guide patients through the application process and follow-up.

You will handle a high volume of calls, maintain the patient database, and provide technical assistance on agency issues and programs. The role requires collaboration with call center and on-site advocates while upholding RevOne’s mission, vision, and core values.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience as a Patient Advocate or equivalent.
• Knowledge of agency programs and services that affect clients.
• Ability to communicate with clients and public officials to obtain data and explain rules.
• Ability to perform job functions within structured time frames.

Responsibilities

• Handles a high volume of telephone calls.
• Maintains patient database.
• Provides technical assistance on agency issues, services, and programs.
• Sorts, labels, files, and retrieves documents; including from the HPE overnight process.
• Completes Medicaid applications online using the FSSA Benefits Portal.
• Prepares documents and reviews them for accuracy and completeness.
• Collaborates with Call Center and On-site Patient Advocates; supports teamwork.
• Maintains knowledge of department and hospital policies and procedures.

Skills

Database knowledge

EMR systems

Multitasking

Epic experience

Education

High school diploma or equivalent

Job description

The WellFund Patient Advocate builds working relationships, solves problems, and supports patients through the application process and follow-up. A Call Center Patient Advocate exhibits superior customer service skills and provides prompt courteous service to patients.

• Handles a high volume of telephone calls
• Maintains patient database
• Provides technical assistance on agency issues, services, and programs
• Sorts, labels, electronically files, and retrieves documents or other materials; including from the HPE overnight process
• Completes Medicaid applications online using the FSSA Benefits Portal
• Prepares documents and reviews them for accuracy and completeness
• Professional attitude and the ability to maintain composure in urgent or confrontational situations
• Develops and retains professional relationship with on-site hospital staff
• Exemplifies the Mission, Vision, and Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates
• Maintains working knowledge of departmental and hospital policies and procedures through participation and by reading updates and other provided communication
• Works in collaboration with the Call Center and On-site Patient Advocates, supporting their efforts through teamwork and the acceptance of additional assignments

Computer Proficiency Skills Are Required

• Ability to learn multiple databases and EMRs
• Ability to multi-task (speaking on the phone, searching databases, and typing)
• Epic experience is a plus

Qualifications

• High School diploma or equivalency
• One year of experience as a Patient Advocate or an equivalency of training and experience combined
• General knowledge of all agency and community programs and services which could affect the client/applicant
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures
• Ability to perform job functions within structured time frames

The work can include some difficult aspects such as dealing with patients on the phone. A detailed two-week training and then daily guidance is provided. A team leader is seated in the same area as the Patient Advocate to further assist. Calls are recorded and randomly checked for training purposes. Errors may be caught, but not immediately. Personal Work Relationships