Policies and Procedures Manager (Enterprise Risk & Compliance)

Metropolitan Council; Saint Paul (MN); Hybrid; USD 97,000 - 157,000; Full time

Job summary

The Metropolitan Council is seeking a Manager, Policies and Procedures in the Regional Administration Division. The role leads policy and procedure governance across the Risk and Compliance function and supervises the Policy and Procedure staff.

You will design and implement enterprise policy frameworks, coordinate with HR, legal, and business units, and report metrics to senior leadership. This hybrid Minnesota-based position offers a comprehensive compensation package.

Qualifications

• Experience in risk management, compliance, public policy, public administration, or audit with supervisory or management experience.
• Degree in accounting, finance, business, or public administration.
• Ability to lead policy and procedure programs across departments and align with governance goals.

Responsibilities

• Lead and manage Council policy and procedure activities to ensure they are effective, compliant, and up to date.
• Design and implement an enterprise-wide policy on policies.
• Manage policy lifecycle, governance, and related technology.
• Coordinate policy acknowledgments and attestations.
• Collaborate with HR, General Counsel, Communications, and business units on policy initiatives.
• Report program metrics and provide strategic insights to leadership.
• Oversee Risk and Compliance staff, including supervision and performance management.
• Coordinate with internal controls and governance tools to support enterprise risk management.

Skills

Risk management

Compliance

Policy management

Governance

Project management

Staff supervision

Process improvement

Education

Bachelor's degree in Accounting/Finance/Business/Public Administration

Tools

Workiva Policy & Procedures Module

Job description

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us is on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

The Metropolitan Council is hiring for one (1) Manager, Policies and Procedures in our Regional Administration Division within the Enterprise Risk and Compliance Department.

About the Department

The Risk and Compliance function is brand new to the Council. The department consists of five pillars: Enterprise Risk Management, Business Continuity, Internal Controls, Policies and procedures, and Ethics and Compliance.

The Risk & Compliance Department – Enterprise Risk Management is responsible for the systemic identification, assessment, and management of Met Council risks for purposes of ensuring “no surprises” for the enterprise, for enabling better and risk-informed strategic decision-making, and for helping the Met Council to better assess and leverage opportunities.

How your work would contribute to the Twin Cities Region

As the Manager, you will have the exciting opportunity to support the Council’s move toward a more formal and disciplined risk and compliance program. The position will be responsible for reducing the Council’s risks by centralizing policies and procedures, updating them, and collaborating with Policy Owners to make strategic decisions. You will have the opportunity to strategically contribute to the Council’s goals by building stronger governance through policy management.

The Manager, Policies and Procedures is the front-line manager for the risk and compliance function for enterprise risk management activities, internal controls, and policies and procedures. This role directly supervises the Risk and Compliance Analyst series (Senior Analyst, Analyst, Associate Analyst) and may supervise interns and consultant staff. It reports to the Senior Manager, Risk and Compliance, which in turn reports to the Chief Risk and Compliance Officer.

Note: Although the full salary range is displayed, the hiring salary will be determined based on the final candidate's qualifications, the Council's internal pay structures, and our total compensation package for the position.

Note: This recruitment may establish a six (6) month eligibility list for current and future vacancies if we have multiple qualified candidates. Placement on the eligible list does not guarantee you a job with the Council.

This position is eligible for a hybrid telework arrangement. The candidate's telework location must be in Minnesota or Wisconsin.

• Leads and provides project management for Council policy and procedure activities, ensuring policies and procedures are effective, compliant, and up to date.

• Design and implement an Enterprise-level policy on policies.

• Implement, maintain, and change-manage the Policy and Procedure process, governance, lifecycle, and supporting technology.

• Implement a policy acknowledgement and/or attestation process.

• Assist Policy and Procedure Owners with design, communication, and collaboration on their policies and procedures.

• Collaborate with Human Resources, Office of General Counsel, Communications, and business units on policy and procedure initiatives.

• Report to departmental and executive leadership on policy and procedure program metrics, trends, or otherwise provide strategic insights.

• Provides project management, analysis, and support for risk and compliance activities that promote governance and accountability across the Council, taking a leading role in coordination across functions and critical thinking to support strategic initiatives.

• Coordinates with the Internal Controls team, staff, and consultants on internal controls documentation projects to identify overlaps with policies and procedures.

• Coordinates with project leadership for Enterprise Risk Management, Business Continuity, Internal Controls, and Ethics and Compliance, including support for enterprise-wide risk assessments and system administration for the Governance, Risk, and Controls software.

• Directs, develops, and evaluates the Risk and Compliance Analyst series staff (Senior, mid-level, and Associate Analysts, and interns), including hiring, training, performance management, coaching, recognition, and discipline.

• Manages their respective area, programs, consultants, and employees; hires qualified staff; leads and coordinates team execution of risk. assessments, policy updates, and controls testing; and manages contractor performance and contracts.

• Performs other duties as assigned to support the Risk and Compliance function and department objectives.

• Performs assessments, policy updates, and controls testing; and manages contractor performance and contracts.

• Performs other duties as assigned to support the Risk and Compliance function and department objectives.

Any of the following combinations of experience in risk management, compliance, public policy, public administration, or audit, including supervisory or management experience, and completed education (degree field of study in accounting, finance, business or public administration).

• High school diploma/GED with nine (9) years of experience, including at least two (2) years of experience in a management or supervisory role.
• Associate degree with seven (7) years of experience, including at least two (2) years of experience in a management or supervisory role.
• Bachelor’s degree or higher with five (5) years of experience, including at least two (2) years of experience in a management or supervisory role.

NOTE: Management or supervision experience includes demonstrated work experience of managing people by assigning job duties, completing performance reviews, or otherwise recognizing performance.

What additional skills and experience would be helpful in this job (desired qualifications)

• Certified Risk Management Assurance (CRMA), Project Management Professional (PMP), or other similar certification; not required.
• Graduate degree(s) (MPP, MPA, MBA) from an accredited college or university.
• Previous experience with Workiva’s Policies and Procedures Module, or similar policy and procedure management technology.
• Previous Government/Public Sector experience.
• Previous policy writing experience.

What knowledge, skills and abilities you should have within the first six months on the job

• Thorough knowledge of risk management frameworks and principles (ERM, compliance, internal controls, policies and procedures), applied to complex organizational risk.
• Knowledge of supervisory principles, including performance management, coaching, recognition, and progressive discipline.
• Knowledge of Workiva’s Policy and Procedures Module.
• Knowledge of the Council’s risk register and its connections to strategic plans, internal controls, and the Council’s policies and procedures.
• Skill in managing team workload, assigning and prioritizing tasks, and reviewing work products across a professional analyst team.
• Skill in managing contractor and consultant performance and contracts.
• Skill in managing conflicting policy perspectives.
• Skill in process design and organization.
• Ability to hire, train, and develop staff in risk and compliance best practices, project management, and client management.
• Ability to represent the Risk and Compliance function to department management and cross-functional groups.
• Ability to develop and maintain relationships with key policymaking stakeholders.
• Ability to communicate effectively with staff, management, and external auditors.

More about why you should join us!

Union/Grade: MANA / Grade I

FLSA: Exempt

Safety Sensitive: No

Full Salary Range: $46.40 -$75.30 Hourly/ $96,512 - $156,624 Annually (Based on 2026 wage rates).

Anticipated