POLICE TELECOMMUNICATOR I (911 DISPATCHER)

City of Stockton; Stockton (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team as Police Telecommunicators. This role involves receiving and dispatching emergency calls, operating telecommunications equipment, and maintaining records. Candidates will undergo a comprehensive training program and must demonstrate strong public contact skills, decision-making abilities, and effective communication. With a supportive environment and opportunities for advancement, this position is ideal for those looking to make a significant impact in public safety. Join a team that values your contributions and offers a competitive sign-on bonus.

Benefits

Sign on Bonus

40 hours of sick leave

Qualifications

• Must possess a valid typing certificate with a minimum of 40 WPM.
• One year of public contact employment experience is required.

Responsibilities

• Receive and evaluate emergency and non-emergency calls.
• Dispatch police units and operate radio systems.

Skills

Public Contact Skills

Decision-Making

Typing (40 WPM)

Communication Skills

Education

High School Diploma or GED

Tools

Telecommunications Equipment

Computer Consoles

Job description

OPEN/PROMOTIONAL RECRUITMENT

INCENTIVES FOR NEW EMPLOYEES:

• Sign on Bonus - $10,000
• 40 hours of sick leave for immediate use

FLSA STATUS: Non-Exempt

TENTATIVE EXAM DATES: Week of June 10, 2025 (Candidates must be present to take the exam)

REQUIRED CERTIFICATION: Online Typing Certificate (acceptable agencies: Typing.com, Official-Typing-Test.com)

Submission Deadline: May 30, 2025 @ 5:30PM

Training and Work Schedule

Probationary Telecommunicators attend a three-week P.O.S.T.-certified dispatch academy. Training locations vary; tuition and travel are provided by the City. Post-training shift assignments depend on seniority and include 10-hour rotating shifts, often on weekends and holidays.

Job Description

Under general supervision, receives 911 emergency and non-emergency calls, dispatches police units, operates telecommunications equipment, and performs related duties. Incumbents may be assigned to different levels based on education, certification, experience, and proficiency. Probationary period is one year at the Call Taker and Police Telecommunicator I levels.

Levels

• Police Telecommunicator Call Taker: Trainee level, learning department policies under close supervision.
• Police Telecommunicator I: Entry level, performs dispatch duties under supervision, gaining experience.
• Police Telecommunicator II: Fully experienced, handles inquiries, trains new staff, and dispatches within guidelines.

Responsibilities

• Receive and evaluate calls; dispatch police units.
• Handle inquiries and complaints; operate computer consoles and maintain records.
• Operate radio systems, monitor security cameras, and maintain contact with units.
• Respond to officer requests, handle after-hours lines, and provide court testimony as needed.

Qualifications

• High school diploma or GED and one year of public contact employment.
• Successful background check and fingerprint clearance.
• Valid typing certificate (40 WPM from recognized organization).
• Meet POST standards; willing to work various shifts and be on call.

Physical and Mental Requirements

• Constant use of keyboard, sitting; occasional bending, lifting up to 25 pounds.
• Visual acuity, color and depth perception; repetitive motions; hearing and talking constantly.
• Decision-making, concentration, public contact; exposure to noise.

This description is not exhaustive; duties may vary. Reasonable accommodations will be made for disabilities under ADA.

Examination Process

Qualified applicants will be invited to take the PST Battery test. A minimum score of 70% is required. The City may use alternative testing methods. Performance will be ranked, with ties broken by application date and alphabetically.

This employment terms announcement is not a contract and subject to change.

Additional Notices

• All correspondence will be via email; applicants must ensure correct contact information.
• All employees are disaster service workers and may be required to perform emergency duties.