Police Telecommunicator (Full-Time)

City Of Statesville; Statesville (NC); On-site; USD 42,000 - 71,000; Full time

Job summary

The City of Statesville is seeking a full-time Police Telecommunicator responsible for managing 911 calls and dispatching public safety officials. The ideal candidate will have a high school diploma, relevant certifications, and experience in telecommunications, with a starting salary between $42,740 and $70,521 annually.

Benefits

Health Care Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Qualifications

• Must possess a valid driver's license.
• Ability to understand calls made with different accents.
• Knowledge of city geography and street locations.

Responsibilities

• Receives and prioritizes emergency and non-emergency calls.
• Dispatches safety officials and maintains communication during emergencies.
• Logs activities and updates criminal history records.

Skills

Telecommunications practices

Communication

Multi-tasking under stress

Education

High School Diploma or GED

Valid NC Sheriff’s Training and Standards Telecommunicators certification

Valid NC DCI certification

Job description

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Police Department

Salary: $19.57 - $32.29 Hourly / $42,740.88 - $70,521.36 Annually

Summary

Police Telecommunicator

Police Department

Salary: $19.57 - $32.29 Hourly / $42,740.88 - $70,521.36 Annually

FLSA Position Class: Non-Exempt

Work Schedule: 12 Hour Shifts, Permanent Days or Nights

Job Type: Full-Time

Closing Date: Open Until Filled

This position is responsible for receiving and prioritizing 911 and non-emergency telephone calls from the public, dispatching appropriate public safety officials, and maintaining open lines of communication with public safety during emergency situations.

Essential Duties And Responsibilities

NOTE: Employee may be required to respond to a disaster, either natural or man-made, to serve the citizens of Statesville and meet the needs of the organization, which may result in the assignment of other duties and take precedence over duties described in this job description. This job description is not intended to be all-inclusive.

• Receives incoming calls from the public, prioritizes the call according to severity, evaluates requests for service, and makes decisions on which public agency will best aid in the situation.
• Receives after-hours calls for utilities, street maintenance, and traffic signal malfunctions.
• Dispatches police officials to emergency and non-emergency calls for service and maintains communication with police or fire personnel during the situation; sends additional units to situations based on officer requests or updated information.
• Monitors the self-initiated activities of police officers and provides them with information on detained suspects.
• Maintains records of authorizations, warrants, and other information required for DCI/NCIC entries; correctly logs all activities.
• Uses the NCAWARE program to check for outstanding warrants and communicates results to officers in the field.
• Closes calls for service and identifies police units that have returned to normal patrols.
• Updates criminal history logs.
• Operates the CAD system; enters and extracts data from the RMS system.
• Receives and transmits messages via police department radio.
• Maintains a vehicle repossession log.
• May serve as a Communications Training Officer (CTO), responsible for training new hires as well as creating and maintaining the training program.
• May serve as an A/TAC, conducting audits and validations of the entries into DCI.
• Performs other duties as assigned.
  
  

Minimum Requirements

Minimum Education and/or Experience

• High School Diploma or GED.
  
  

Other Requirements

• Must be a U.S. citizen at least 18 years of age.
• Possession of a valid North Carolina driver’s license, or any valid driver’s license with ability to obtain a North Carolina driver’s license within 60 days of establishing a permanent residence in North Carolina.
• Possession of a valid NC Sheriff’s Training and Standards Telecommunicators certification or ability to obtain within 1 year of hire date.
• Possession of a valid NC DCI certification or ability to obtain within 6 months of hire date.
  
  

Supplemental Information

Knowledge, Skills, And Abilities

• General knowledge of current telecommunications practices and procedures.
• General knowledge of the practices and procedures used in the police and fire departments.
• General knowledge of city geography and street locations.
• General knowledge of the operation and use of computer aided dispatching equipment.
• General knowledge of various support manuals and resources such as call books, HAZMAT manual, tactical dispatch manual, and other standard operating procedural manuals.
• Ability to manage multiple situations at once under stressful conditions.
• Ability to operate a computer, telephones, radios, computer-aided dispatch (CAD) consoles.
• Ability understand or comprehend calls made with different accents or broken English.
• Ability to read maps quickly, scan warrant files, and review recorded tapes.
• Ability to calmly communicate with people during emergency situations and document actions.
• Ability to communicate ideas clearly, concisely, and effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with colleagues, other departments, supervisors, and the public.
  
  

Job Related Physical Requirements

This position involves sedentary work requiring the exertion of 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met; vocal communication is required to express or exchange ideas by means of the spoken word, and to convey detailed or important instructions to others; hearing is required to respond to spoken words, to receive and understand information, and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of computers, machines, or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

Working Conditions

The employee is not subject to adverse environmental conditions; however, the employee works in confined areas with a high level of noise and must sit for prolonged periods.

Equal Opportunity Employer

Benefits At A Glance

Benefits are a valuable part of your total compensation at City of Statesville. Your benefits package provides protection for you and your family with expenses shared by the city or available to you at discounted group rates. Below is a brief summary of the choices available to all eligible regular, full-time employees. Part-time employees’ benefits differ from full-time employees’ benefits and are listed below. Our current Open Enrollment Guide for City Benefits can be found here: City of Statesville Benefits

Full-Time Employee Benefits

Health & Welfare Benefits

• Health Care Insurance/Prescription Drug Program
• Lifestyle programs (weight management, Tobacco Cessation, Stress Management)
• Telehealth Online Appointments 24/7
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accidental Death and Dismemberment Insurance (AD&D)
• Flexible Spending Account (FSA)
• Dependent Care Reimbursement (DCFSA)
• Travel Accident Insurance
• Employee Assistance Plan (EAP)
• Tuition Reimbursement
• Secondary Language Incentive Pay
  
  

Retirement Benefits

• Pension Plan – NC Local Government Employee Retirement System (LGERS)
• 401(k) Match Prudential
• Roth 401(k) Prudential
• 457(b) Nationwide
• Roth 457(b) Nationwide
• Fireman’s Pension Fund
  
  

Time-Off Benefits

• Twelve (12) Paid Holidays
• Vacation
• Sick Leave
• School Visitation - unpaid, up to 4 hours to attend school activities.
• Military Differential Pay
  
  

Wellness Benefits

• Health Fair
• Biometric Screening
• Flu Shots
• Statesville Fitness & Activity Center (SFAC)
• Wellness Activity Calendar
• See HR for Other Fitness Center Discounts
  
  

Additional Benefits

• Take Home Vehicle (based on position)
• Working Advantage - Employee Discount Program
• Christmas Bonus (Based yearly on City Council approval)
• Employee Appreciation Picnic
• Veterans Breakfast
• Service Award Program
• Career Development (eligible departments)
• Alternative Work Arrangements available based on departmental needs
• Cellphone Discounts
• City Cell Phone (eligible positions)
• Student Loan Forgiveness (PSLF) Program
  
  

Voluntary Benefits

• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Hospital Indemnity
• Critical Illness
• Group Accident Insurance
• Whole Life Insurance
• Voluntary Supplemental Life insurance
  
  

Safety Benefits (Eligibility: Based on job position)

• Boot Vouchers – yearly
• Safety Glasses – every (2) years
• Hearing Tests – yearly
• Uniforms (eligible departments)
  
  

Police Department Benefits

• Law Enforcement Officers’ Separation Allowance
• Degree Incentive
• Certification Incentive
• Special Unit Incentive
• Shift Differential Pay
• 401(k) 5% Contribution
• Uniform Stipend (based on position)
  
  

01

Do you have a High School diploma or GED?

• Yes
• No
  
  

02

Are you a U.S. Citizen at least 18 years of age?

• Yes
• No
  
  

03

Do you have a valid driver's license?

• Yes
• No
  
  

04

Do you possess a valid NC Sheriff’s Training and Standards Telecommunicators certification or have the ability to obtain it within one (1) year of hire date?

• Yes, I have a valid NC Sheriff’s Training and Standards Telecommunicators certification.
• No, I do not have a certification but feel confident that I will be able to attain one within one year.
• No, I do not have a certification and will probably not be able to attain one within the one (1) year time frame.
  
  

05

Do you possess a valid NC DCI certification or have the ability to obtain one within 6 months of hire date?

• Yes, I have a North Carolina DCI certification.
• Yes, I have a DCI certification, but it is not from North Carolina.
• No, I do not have a certification but feel confident that I will be able to attain one within six (6) months.
• No, I do not have a certification and feel that I may not be able to attain one within six (6) months.
• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Government Administration

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