Police Support Technician - Corrections

Josephine County; Grants Pass (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Josephine County Sheriff’s Office in Grants Pass, Oregon seeks a Support Technician to perform a broad range of administrative duties in the Records, Jail, or Civil Section. Responsibilities include researching, summarizing information, drafting reports, and handling sensitive information with minimal supervision.

The role requires strong word processing, data entry, and familiarity with court orders and law enforcement procedures.

Qualifications

• Associates degree or equivalent combination of education and experience required.
• Experience in handling confidential information and office procedures in a law enforcement setting preferred.
• Ability to learn new software and adapt to changing requirements in a high intensity environment.

Responsibilities

• Receives the public in person or by telephone; explains policies and directs to resources.
• Performs word processing, correspondence, reports, forms, and simple tabulations; handles intake and release procedures.
• Enter and manage data in the CAD/Records Management system; retrieve information for staff and agencies.
• Process applications for concealed weapons and explosives permits; perform complete background checks.
• Operate office machines and equipment; interpret and enter complex court orders into data storage systems.
• Distribute and manage legal documents and reports to agencies; compute confinement time and related records.
• Keep informed on laws, court decisions, and crime trends; assist in emergency situations.
• Perform other related duties as assigned.

Skills

Word processing

Data entry

Customer service

Attention to detail

Analytical thinking

Education

Associates degree in office administration or related field

High school diploma or equivalent

Tools

CAD/Records Management system

Office equipment (computers, fax, copiers)

Job description

SUMMARY

The Support Technician is an employee of the Sheriff's Office assigned to the Records, Jail, or Civil Section. Duties include the performance of a full range of administrative duties, such as researching and summarizing information from various sources, completing difficult and detailed reports, implementing a variety of complex office procedures, maintaining thorough knowledge of departmental operations, interpreting policies and terminology, and/or handling sensitive and confidential information in the law enforcement field. Incumbents in this class work with relative independence with only occasional instruction or technical assistance. Work is performed under the general supervision of the Shift Division Supervisors, with work being reviewed primarily based on compliance with rules and regulations and results attained. Incumbents are expected to carry assignments through to completion with only unusual or especially complicated tasks reviewed in detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Receives the public in person or by telephone relating policies, procedures, and Sheriff's Office information to the public; takes initial complaints. Must have the knowledge to direct the public to other community resources as needed.
2. Responsible for a variety of word processing assignments including correspondence, reports, forms and simple tabulations, other material; proofreads documents. May be assigned to and should have a working knowledge of intake, and release procedures.
3. May be assigned and must be able to skillfully manipulate a data management system to enter, update, display, edit, search, purge or expunge information recorded in the electronic processing system.
4. Provides and obtains information by teletype at the request of Sheriff's Office personnel and other criminal justice agencies.
5. Accepts and processes applications for concealed weapons and explosives permits, making a complete background check on each applicant.
6. Operates a variety of office machines including adding machines, copy machines, calculator involving simple calculations, computers, recording machines and related equipment.
7. Interprets and enters complex court orders into computer data storage system. Considerable procedural knowledge is required to assure data entry is complete and accurate. Organizes and distributes requested legal documents and/or reports to criminal justice agencies. Must have the ability to accurately compute confinement time for persons incarcerated within the correctional facility, including State Good Time, and Work Time earned.
8. With accuracy enters complaints, case report information, traffic citations and warnings into a CAD/Records Management system. Retrieves information from the computer system for Sheriff's Office personnel and other criminal justice agencies.
9. Completes difficult or involved financial records to assure completeness and accuracy of records. Distributes monies to various agencies.
10. Develop a working knowledge of criminal and civil law. Keeps informed on current changes in law, court decisions, and current crime trends and problems.
11. Must be able to react to emergency situations in a calm and professional manner.
12. Performs other related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additional qualifications include: Ability to learn new techniques, learn to operate new equipment and software programs and to adapt quickly to changing work requirements in a high intensity work atmosphere; substantial ability to perform and prioritize multiple simultaneous tasks; operate variety office equipment appropriately and efficiently; and interpret and retain Sheriff’s Office policies and procedures, intergovernmental and interagency contracts, and extensive resource information. This position requires the specific knowledge of the Josephine County Sheriff’s Office and Law Enforcement as well as general knowledge of county wide departmental functions and procedures.

EDUCATION AND EXPERIENCE

Associates degree in office administration or related field and four years of progressively responsible secretarial and/or administrative experience; or, high school graduation or equivalency and five years of progressively responsible secretarial and/or administrative experience; or any satisfactory combination of experience and training which demonstrates the knowledge, skills, and ability to perform the above-described duties. Experience in law enforcement or similar field preferred.

REASONING ABILITIES

Ability to exercise initiative and judgment in completing tasks and responsibilities; solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; and interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must have the ability to analyze and make decisions and judgments relating to area of responsibility.

OTHER SKILLS AND ABILITIES

Must be able to comprehend and interpret comprehensive reports applicable to assigned area and to work effectively with other employees, agencies and the public using courtesy, tact, and good judgment. Must have the ability to plan, organize, schedule and coordinate office operations. Must have a thorough knowledge of office equipment, and their use, including but not limited to computers and industry standard software used by the Sheriff’s Office.

CERTIFICATES, LICENSES, REGISTRATIONS

The physical requirements outlined are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Most positions in this classification will be required to obtain and maintain current LEDS Certification.

BACKGROUND INVESTIGATION

Those employed in this position may be subject to pre-employment drug testing/physical examination and a background investigation, including criminal background investigation. Conviction of a crime will not necessarily disqualify an individual for this classification. Must pass and maintain Criminal Justice Information Systems (CJIS) security clearance.