Police Support Services Supervisor

City of Cottonwood Heights, UT; Cottonwood Heights (UT); On-site; USD 45,000 - 66,000; Full time

Benefits offered by this job

Four-Day Workweek

Employer 401(k) match

PTO and Personal Leave

URS retirement

Medical, Dental, and Vision Insurance

Health Savings Account (HSA) Contrib.

Paid Holidays

Parental Leave

Employee Assistance Program

Life Insurance

Disability Benefits

Professional Development and Training

Job summary

City of Cottonwood Heights, UT is seeking an experienced Support Services Supervisor to lead the Police Department's daily operations, including records management, property and evidence, and administrative support.

This full-time, non-sworn role oversees GRAMA requests, RMS administration, and compliance with UCR/NIBRS and BCI audits, while guiding staff to deliver exceptional public service and accurate reporting.

Qualifications

• Strong candidates will possess leadership, supervisory, and team-building skills.
• Knowledge of records management, evidence handling, and law enforcement administrative procedures.
• Understanding of public records laws, confidentiality requirements, and regulatory compliance.
• Strong written and verbal communication skills.
• Experience with records management systems, databases, and office technology.

Responsibilities

• Supervise and coordinate the daily operations of the Police Department's records and support services staff.
• Lead, train, and support employees while ensuring efficient workflow and exceptional customer service.
• Oversee police records management, citation processing, and timely submission of reports to appropriate agencies.
• Manage GRAMA requests, ensuring compliance with laws and regulations.
• Oversee property and evidence operations, including storage, tracking, release, and disposal of evidence.
• Serve as the RMS Administrator, coordinating system maintenance, user access, and technical support.
• Ensure compliance with state and federal reporting requirements, including UCR/NIBRS and BCI audits.
• Coordinate subpoenas, court orders, expungements, and other legal documents.
• Provide confidential administrative support to the Chief of Police and command staff.
• Assist with departmental purchasing, invoice processing, and expense tracking.
• Serve as alternate TAC for UCJIS.

Skills

Leadership

Supervisory skills

Team-building

Organizational skills

Records management

Evidence handling

Public records laws

Confidentiality

Communication skills

Customer service

Education

Associate degree

Bachelor's degree

Equivalent combination of education and experience

Tools

Records Management System (RMS)

Job description

Support Services Supervisor

Police Department Cottonwood Heights, Utah

Salary: $32.48 – $48.08 per hour DOQ

Opening Date: 11/09/26

Closing Date: Open Until Filled

Status: Full-Time / Non-Sworn

Join Our Team!

Cottonwood Heights is seeking an experienced, organized, and service-oriented Support Services Supervisor to join our Police Department!

This position plays a vital leadership role in overseeing the daily operations of the Police Department's Support Services Division, including records management, property and evidence operations, administrative support, and customer service.

If you're a detail-oriented professional who enjoys leading a team, improving processes, solving problems, and supporting public safety, we encourage you to apply!

What You'll Do:

As the Support Services Supervisor, you will:

• Supervise and coordinate the daily operations of the Police Department's records and support services staff.
• Lead, train, and support employees while ensuring efficient workflow and exceptional customer service.
• Oversee police records management, citation processing, and the timely submission of reports to appropriate agencies.
• Manage Government Records Access and Management Act (GRAMA) requests, ensuring compliance with applicable laws and regulations.
• Oversee property and evidence operations, including the secure storage, tracking, release, and disposal of evidence.
• Serve as the Records Management System (RMS) Administrator, coordinating system maintenance, user access, and technical support.
• Ensure compliance with state and federal reporting requirements, including UCR/NIBRS and Bureau of Criminal Identification (BCI) audits.
• Coordinate subpoenas, court orders, expungements, and other legal documentation.
• Provide confidential administrative support to the Chief of Police and command staff, including correspondence, reports, scheduling, and travel coordination.
• Assist with departmental purchasing, invoice processing, and expense tracking.
• Serve as an alternate Terminal Agency Coordinator (TAC) for the Utah Criminal Justice Information System (UCJIS).

Desired Skills & Experience:

We're looking for a dependable leader who can manage multiple priorities, maintain confidentiality, and support a professional and efficient work environment.

Strong candidates will possess:

• Strong leadership, supervisory, and team-building skills.
• Excellent organizational skills and attention to detail.
• Knowledge of records management, evidence handling, and law enforcement administrative procedures.
• Understanding of public records laws, confidentiality requirements, and regulatory compliance.
• Strong written and verbal communication skills.
• Experience working with records management systems, databases, and office technology.
• Ability to exercise sound judgment, demonstrate initiative, and handle sensitive information with discretion.
• Strong customer service skills and the ability to interact professionally with the public, coworkers, and other agencies.
• Ability to manage competing priorities, meet deadlines, and work independently.

Minimum Qualifications:

• Associate degree with specialized training through a technical or business college; and
• Four (4) years of experience performing related duties.

OR

• Bachelor's degree from an accredited college or university in a related field; and
• Two (2) years of related experience, including supervision.

OR

• An equivalent combination of education and experience sufficient to demonstrate the knowledge, skills, and abilities necessary to perform the position's duties.

Additional Requirements:

• Valid Utah Driver License.
• Utah Notary Public commission or ability to obtain within six (6) months of employment.
• Terminal Agency Coordinator (TAC) certification or ability to obtain within six (6) months of employment.
• Successful completion of a pre-employment background check and drug screening.

Why Cottonwood Heights?

Cottonwood Heights offers a rewarding opportunity to serve the community while enjoying a supportive work environment, excellent benefits, and a healthy work-life balance.

We value our employees and recognize the important role they play in delivering quality services to our residents. Join a team of dedicated professionals committed to teamwork, integrity, and public service.

Benefits Include:

• Four-Day Workweek (Monday–Thursday).
• 6.2% Employer 401(k) Match.
• Generous Paid Time Off (PTO) and Separate Personal Leave.
• Utah Retirement Systems (URS).
• Medical, Dental, and Vision Insurance.
• Health Savings Account (HSA) Contributions.
• Paid Holidays.
• Paid Parental Leave.
• Employee Assistance Program.
• Life Insurance and Disability Benefits.
• Optional Supplemental Benefits.
• Professional Development and Training Opportunities.
• Employee Wellness Programs.

Cottonwood Heights City is an Equal Opportunity Employer. Reasonable accommodations are available to qualified applicants during the recruitment and selection process.