Police Services Technician

City of Upland; Upland (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

City of Upland seeks a dependable, service-oriented professional to support the Police Department in non-sworn technical and clerical assignments. Responsibilities span records, investigations, traffic, field services, and property/evidence management.

The ideal candidate is organized, discreet, and capable of handling sensitive information while following procedures and delivering high-quality service to staff and the public.

Qualifications

• Organized, detail-oriented with ability to handle sensitive information.
• Follow procedures and provide professional service to staff and public.
• Able to work in a fast-paced environment and maintain confidentiality.

Responsibilities

• Investigates and writes crime reports when no suspect is present and conducts initial missing persons investigations.
• Assists with property and evidence functions; processes and disposes of property/evidence as directed.
• Enforces vehicle codes and municipal codes; issues citations and assists in traffic control.
• Provides information to the public by phone, email, and at the counter; explains departmental policies and procedures.
• Performs clerical tasks such as typing, data entry, and maintaining records and files.
• Supports crime prevention and community relations programs and assists in presentations.
• Assists with checkpoints and other traffic-related operations as assigned.

Skills

Attention to detail

Communication skills

Customer service

Adaptability

Teamwork

Education

High school diploma or GED

Tools

MS Office

Job description

We are seeking a dependable and service-oriented professional to support the Police Department in a variety of non-sworn technical and clerical assignments. This position offers the opportunity to contribute to essential police operations in areas such as records, investigations, traffic, field services, or property and evidence.

The ideal candidate is an organized and detail-oriented individual who can handle sensitive information, follow established procedures, and provide professional service to staff and the public. This position requires someone who is adaptable, dependable, and comfortable working in a fast-paced environment.

The best candidate is team-oriented and professional with strong communication, organization, and problem-solving skills who takes pride in accuracy and quality service. Must be able to demonstrate sound judgment, maintain confidentiality, and work effectively across a variety of Police Department assignments.

Experience the rewards of your hard work—comprehensive benefits, including upcoming COLAs, that support your well-being, growth, and success!

3% increase in base effective 6/20/27

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so qualified employees can perform the essential functions of the job.

• Investigates and writes crime reports when no suspect is present; investigates complaints and cites violators; conducts initial missing persons investigations; investigates selected traffic collisions and other incidents as assigned.
• As assigned, investigates cases involving thefts, burglaries, fraud counterfeit money, lottery tickets, and vehicle crashes; interviews victims and witnesses; obtains records from banks; writes related reports and prepares cases.
• Assists with a variety of calls for service throughout the City; takes crime/sequence reports related to the circumstances of the call; prepares reports documenting assigned cases; participates in crime scene investigations as directed.
• Assists with property and evidence functions and tasks; performs intake of property and evidence; processes evidence; releases property/evidence to citizens, agencies, and detectives as appropriate; disposes of property and evidence as directed; provides notification of improperly booked property and evidence.
• Enforces California Vehicle Codes and Upland Municipal codes; issues parking citations; performs traffic control; reports observed traffic hazards; initiates impound action on abandoned vehicles; assists stranded motorists.
• Acts as Court Liaison by taking cases to the District Attorney’s office for processing; tracks cases at the District Attorney’s office and maintains logs; obtains arrest warrants and files citations for miscellaneous other cases.
• Assists with crime prevention and community relations programs for neighborhoods, schools, and businesses; assists in developing materials for presentations; responds to requests for information and makes presentations; assists with exhibits or station tours.
• Assists with checkpoints and other traffic-related operations as assigned.
• Provides support to the public by phone, email, and at the counter providing information related to departmental policy and procedures.
• Prepares crime reports and records complaints; appears in court to provide testimony regarding public statements, as required.
• Assists the public and sworn personnel in other non-hazardous situations as assigned; answers complaints of stray, injured, or dead animals and transports animals to the shelter or veterinarian.
• Performs a variety of specialized clerical tasks including typing, compiling, and tabulating statistical data; processing reports and related records; operates office equipment; maintains related files and records.
• Performs firearm entries into the national database.
• Participates in stocking and ordering supplies.
• Observes and complies with City and mandated safety rules, regulations, and protocols.
• Performs other duties as assigned.

Knowledge of:

• Police operations, services, and crime data.
• City organization, ordinances, rules, policies, and procedures applicable to departmental operations.
• Standard business arithmetic.
• Record keeping and filing practices and procedures.
• Principles and practices of sound business communication.
• Report writing techniques and general office administration practices and procedures.
• Basic research methods and techniques.
• Effective interpersonal relations.
• City and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Interpret, apply, and explain department policies, rules, laws, and regulations.
• Operate a police radio.
• Meet with the public in situations requiring diplomacy and tact.
• Deal constructively with conflict and develop effective resolutions.
• Observe and accurately recall names, faces, and details of incidents.
• Write clear and accurate reports; compose routine correspondence from brief instructions.
• Type accurately at a speed necessary to meet the requirements of the position.
• Control traffic in response to an accident or incident.
• Organize and maintain accurate office, specialized, and sensitive files and records.
• Understand and follow written and oral instructions.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

When assigned to an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When assigned to field work must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend, and to operate a motor vehicle and visit various City sites and vision to operate vehicles. The job involves fieldwork requiring walking or standing on uneven terrain to access crime scenes and to identify problems or hazards. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 25 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

WORK ENVIRONMENT

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

IMPORTANT INFORMATION

Examination Process

A competitive review of applicants' experience and qualifications will be conducted. Based on that evaluation, a limited number of applicants whose qualifications best meet the current needs of the City of Upland will be invited to participate in the next step of the examination process. The process will include POST Pellet B written exam with a score of 44 or higher. Successful applicants will be required to participate in Oral Interviews prior to selection. Qualified candidates will be provided with more details prior to the start of the examination process.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.