Police Services Aide

City-of-La-Palma,-C; La Palma (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

City of La Palma is seeking a reliable office support specialist to assist the Police Department with a variety of clerical tasks. The role includes handling public interactions, processing forms, and directing inquiries to the proper department.

Responsibilities extend to document preparation, records maintenance, and light transport of documents and property. Knowledge of office software and police procedures is preferred, with an emphasis on accuracy and courteous service.

Qualifications

• Graduation from high school, a valid California driver's license and a satisfactory driving record, plus two years work experience, preferable in a police department.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Knowledge of Police Department procedures and general office methods.

Responsibilities

• Performs general office duties in support of the Police Department. Represents the Department to callers and visitors in a professional and effective manner; assists the public in filling out forms; answers calls and directs callers to appropriate information source.
• Compiles, prepares, types and proofs a variety of documents; assists public by supplying information on department policies and procedures, or directs to information source; establishes and maintains records and control of department property and evidence.
• Transports vehicles for service; conducts a variety of miscellaneous duties such as delivery or pick up of documents and property throughout Orange County.
• Perform other duties as assigned.

Skills

Customer service

Office administration

Communication

Education

High school diploma

California driver’s license

Tools

Desktop computers

Word processing software

Job description

"

Performs a variety of general office, field and clerical support duties in the Police Department; performs related duties as required.

This is a single incumbent classification which provides support for Police Department personnel in property control, counter and telephone assistance. It is distinguished from office support positions in other departments by the specialized nature of the work in the Police Department.

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Essential duties include, but are not limited to, the following:

• Performs general office duties in support of the Police Department. Represents the Department to callers and visitors in a professional and effective manner; assists the public in filling out forms; answers calls and directs callers to appropriate information source.


• Compiles, prepares, types and proofreads a variety of documents; assists public by supplying information on department policies and procedures, or directs to information source; establishes and maintains records and control of department property and evidence.


• Transports vehicles for service; conducts a variety of miscellaneous duties such as delivery or pick up of documents and property throughout Orange County.


• Perform other duties as assigned.

Knowledge, Skills, and Abilities

Knowledge of: correct English usage, spelling and grammar; modern office methods and equipment including desktop computers and associated software; Police Department procedures.

Ability to: understand and interpret rules and regulations; analyze information and compile clear and concise reports; deal courteously with the public and provide a high level of customer service; efficiently use computer and word processing tools; establish and maintain effective working relationships with employees, management and others contacted in the course of the work.

Education and/or Experience

Any combination of training and experience which would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Graduation from high school, a valid California driver's license and a satisfactory driving record, plus two years work experience, preferable in a police department.

The physical demands and work environment described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is frequently required to walk, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Environmental Elements

The noise level in the work environment is usually quiet.

Note: All employees of the City of La Palma are designated by State law to be "Disaster Service Workers." In the event of a declared emergency or an undeclared emergency or natural disaster that threatens the life, health, and/or safety of the public, employees may be assigned to assist rescue and relief workers. Such assignments may be in locations, during hours, and performing work significantly different from the employees' normal work assignments and may continue through the recovery phase of the emergency.

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