Police Reports Specialist

The City of El Paso Texas

El Paso (TX)

On-site

USD 38,000 - 56,000

Full time

2 hours ago

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Benefits offered by this job

Health insurance

Tuition assistance

Wellness program

Job summary

The City of El Paso Texas seeks a Police Dispatcher to answer non-emergency calls, document reports, and enter sensitive information into secured systems. This role requires accurate data entry, effective communication with the public, and adherence to law enforcement procedures.

You will transcribe statements from CAD, verify jurisdiction, and assist in training while supporting continuous operations across shifts.

Qualifications

High School Diploma or GED or higher plus two years clerical public-contact experience, including one year in customer service.
Must type 35 wpm by appointment and pass audiogram with a stringent background check.
Must maintain licenses/certifications (TCIC, NCIC) throughout employment.

Responsibilities

Answer and direct incoming non-emergency police calls on assigned shift.
Document non-emergent police reports and enter information into automated records systems.
Interviews callers to gather information and advise on civil, criminal, and traffic laws.
Transcribe statements from CAD and assist in related duties to ensure continuity of operations.

Skills

Public contact

Customer service

Typing 35 wpm

Education

High School Diploma or GED

Two years clerical experience

Tools

CAD (Computer Aided Dispatch)

TCIC/NCIC data entry

CJIS Security Awareness Training

Job description

MOS Code

None

Education and Experience

High School Diploma or GED or higher, and two (2) years of clerical experience involving public contact, including one (1) year of customer service experience.

Requirements

Licenses and Certificates: Valid Texas Class "C" Driver's License or equivalent from another state by time of appointment. Texas Crime Information Center (TCIC), National Crime Information Center (NCIC) certifications and Criminal Justice Information Services (CJIS) Security Awareness Training within eighteen (18) months of appointment. Must maintain all licenses and certifications throughout the course of employment.

Special Requirements: Must be able to type at a rate of 35 wpm by time of appointment and successfully pass an audiogram and stringent background investigation.

Applicants who are current City employees, who are employed in a position which requires typing of a minimum of 35wpm or more, need not to provide a typing certificate.

General Purpose

Under general supervision, answer and direct incoming non-emergency calls, document non-emergent police reports and enter confidential information into automated records systems.

Typical Duties

On assigned shift, answer all incoming calls and complete non-priority police reports, forms and other necessary paperwork. Determine nature of call, verify location of call and governmental jurisdiction. Interviews callers to gather information and advise citizens on civil, criminal and traffic laws. Determine if matter is criminal or civil, take report or refer caller to appropriate department. Transcribe oral statements from Computer Aided Dispatch (CAD) from victims and witnesses. Assist with shift monitor duties by monitoring call queue board for waiting calls and make notifications to ensure coverage. Write daily activity logs, process tows, and correspondence.

Complete police reports and forms including incident, supplement, and traffic reports in accordance with applicable policies and procedures. Verify the proper penal, family, health, state or local code violation is cited on reports/forms. Enter motor vehicle accidents into the Crash Record Information System (C.R.I.S.) and create diagram based on information provided by caller. Log impounded and abandoned vehicles and determine whether vehicles are stolen. Perform TCIC/NCIC entries, operate other computer systems as required. Enter, update and retrieve information from computerized systems relating to stolen property, vehicle registration, or other related information. Attend scheduled shift meetings to keep abreast of events or changes in applicable laws, policies or procedures. Attend court to testify as required.

Perform related duties of coworkers as necessary to ensure continuity of operations during absences. Advise supervisor in a timely manner of situations or issues that have or could lead to deviation from expected results. Assist in training of new employees. Assist in the training process, provide guidance and direction to trainees and evaluate trainees' performance. Test and inspect equipment as required and notify supervisor of any malfunctions. Maintain accurate records and activity statistics, log daily events, and prepare periodic reports.

General Information

Test Information: September 21, 2026

Applicants who are current City employees, who are employed in a position which requires typing of a minimum of 35wpm or more, need not to provide a typing certificate.

Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.

Benefits

LIFE AND HEALTH INSURANCE
The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.
Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.
An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.
The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!
Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.

ELIGIBILITY FOR VACATION LEAVE

All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.

Vacation credit rates

For 0 - 5 Years Of Service (12 Days)

Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:

40 hour per week employees - 3.70 hours per biweekly pay period

For >5 to 15 years of service (17 days):

40 hour per week employees - 5.24 hours per biweekly pay period

For >15 or more years of service (20 days):

40 hour per week employees - 6.16 hours per biweekly pay period

SICK LEAVE WITH PAY

Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.

ACCIDENT WITH PAY LEAVE

The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.

PREGNANCY LEAVE

Pregnancy shall be treated the same as any other temporary physical disability.
An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.
An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.

LEGAL HOLIDAYS