Police Investigation Tech

City of Charlotte; Charlotte (NC); Presencial; USD 34.000 - 41.000; Jornada completa

Descripción de la vacante

The City of Charlotte, in Charlotte, NC, seeks a Police Investigation Technician to handle police phone inquiries, gather information from victims and witnesses, and prepare reports. You will enter data into the Records Management System and conduct background research on cases at a division location within the Charlotte-Mecklenburg Police Department.

Experience with Microsoft Excel and strong customer service skills are preferred.

Formación

• High School Graduate required.
• Knowledge of administrative procedures and documentation.

Responsabilidades

• Answer incoming police inquiries by phone and voicemail.
• Gather information from victims and witnesses for reports.
• Complete reports and supplements; enter into Records Management System.
• Conduct background research on cases.
• Work at one of the division locations for the Charlotte-Mecklenburg Police Department.

Conocimientos

Clear communication

Multi-tasking

Data entry

Customer service

Phone etiquette

Educación

High School Graduate

Herramientas

Microsoft Excel

Descripción del empleo

Department: Charlotte-Mecklenburg Police Department

Salary: $25.00 - $30.34 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our Guiding Principles Include

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

Summary

The Police Investigation Technician position is primarily responsible for answering police telephone inquiries, gathering information from victims and witnesses, completing appropriate reports and supplements, entering reports into the Records Management System, and conducting background research on cases. This position will work in one of the thirteen patrol division locations for the Charlotte-Mecklenburg Police Department.

Major Duties And Responsibilities

• Provide a professional and courteous level of customer service to internal and external customers.
• Answer incoming phone calls to the division office and retrieve voicemail messages.
• Notify officers and supervisors of voicemail messages via email.
• Handle miscellaneous phone calls and walk-in requests from citizens, including providing copies of records, reports and crash reports by fax, email, or hard copy.
• Direct citizens to the appropriate court offices, city offices, or other resources as needed.
• Advise citizens on police procedures or policies for the City of Charlotte.
• Order office supplies from external vendors.
• Maintain an inventory list of office supplies and make them available to officers and supervisors within the division.
• Receive, copy, and file subpoenas electronically and within appropriate folders.
• Audit all outgoing subpoenas to ensure accuracy and consistency prior to submission to the Court Liaison.
• Use Microsoft Excel to log outgoing subpoena information alphabetically by officer name, code number, CR number, date, and court date.
• Receive, audit, and distribute ride-along requests by ensuring the entire process is completed.
• Maintain important records, books, manuals, logs and OSHA records.
• Manage a daily chart to track the number of reports, phone calls answered, and walk-in visits.
• Serves in an administrative support role to employees and supervisors.
• Perform other duties as assigned.

Minimum Qualifications

• High School Graduate
• U.S. Citizenship

Knowledge, Skills, And Abilities

• Ability to deliver clear & concise communication
• Ability to prioritize and multi-task
• Ability to research, compile, and prepare report manuals, electronic correspondence, and other information required by management or governmental agencies
• Knowledge of principles for assessing & processing customer needs, quality standards for services, and customer satisfaction evaluation
• Knowledge of administrative/clerical procedures
• Knowledge of various computer systems such as: Microsoft Office, MUNIS, and call reporting technology
• Knowledge of general office procedures and administrative terminology
• Problem-solving skills

ADA And Other Requirements

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Ability to see, hear, and communicate information effectively

Sensory Requirements

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehend written information in work-related documents.
• Ability to hear, understand, and distinguish speech.

Working Conditions

Work is performed in an indoor office environment with moderate exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phone.

Other Requirements

Successfully complete and pass applicable pre-employment evaluation(s). Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration under this vacancy announcement.

CONDITIONS OF EMPLOYMENT

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte's benefits.

The City of Charlotte is a drug and alcohol-free workplace.