Police Information Operator

City of Omaha, NE; Omaha (NE); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Forty-hour work week

Paid leave

Health insurance

Pension plan

Job summary

The City of Omaha is seeking a detail-oriented Police Information Operator to process criminal history data and assist officers with record checks using national/state systems. You will enter and retrieve information and support a fast-paced police operations environment.

Essential duties include handling non-emergency calls, transcribing information, and maintaining confidentiality while supporting shift schedules that include nights, weekends, and holidays.

Qualifications

• Knowledge of general office procedures, standard clerical techniques, and office equipment.
• Knowledge of business English and spelling.
• Knowledge of, and ability to operate, computers and other technology using standard or customized computer or systems software applications appropriate to the assigned tasks.
• Ability to learn and adapt to advances in computer and electronics device technology and software.
• Ability to establish and maintain effective working relationships with fellow employees and members of the general public.

Responsibilities

• Operates a voice radio communications system to respond to police officer requests regarding record checks, wanted persons, warrants, or stolen items; retrieves data from a computer; determines pertinent information to release and transmits information to officers using a coded system.
• Enters, retrieves, updates, and deletes criminal data using a computer linked to national and state crime communications systems; enters missing persons, stolen vehicles, and stolen property; performs background checks.
• Receives and transcribes non-emergency telephone information to complete reports from citizens.
• Checks police reports for completeness and accuracy and returns reports if incomplete; assigns appropriate codes and enters data to create criminal histories.
• Completes entries into an online database for towed vehicles due to violations, accidents, or repossession.

Skills

General office procedures

Business English

Typing (30 WPM)

Background investigation

Multitasking under pressure

Confidentiality

Communication skills

Education

High school diploma or equivalent

Job description

The City of Omaha is an Equal Employment Opportunity Employer and an E- Verify participant.

Police Information Operator - 3543

Posted 7 days ago | Apply before September 20, 2026

US:NE:Omaha | Clerical | Full Time

Description

Posting Type: Open Competitive

Work Type: Full Time

Nature of Work:This work involves conveying and receiving history information from the National Law Enforcement Teletype System (NLETS), and entering and retrieving criminal data for the National Crime Information Center (NCIC) and the Nebraska Crime Information System (NCIS). Assignments of incumbents in the Data Review Unit are not rotated. Incumbents perform their duties with relative independence and receive guidance from a superior as needed and must be willing to work a variety of shifts/schedules including nights, weekends and holidays.

Education and Experience: The knowledge, skills, and abilities may be acquired through, but are not limited to, the following combination of education and/or experience.

High school graduation or its equivalentANDTwo (2) years of experience in general clerical work.

Special Qualifications:

• Must pass a typing test with a net accuracy of thirty (30) words per minute with 90% accuracy at the time of application.
• Must be willing to submit to and pass a background investigation.

Pay Range: $21.26 with step increases to $26.87 Hourly

Benefits: Forty-hour work week. Paid leave per year: twelve days vacation; eighteen days sick; and fourteen holidays. Employee’s group health insurance, including major medical, vision, and dental, for individual or family. Defined benefit pension plan, plus Social Security, and more. See hr.cityofomaha.org for detailed information.

Who Can Apply: Any person who meets the qualifications and other requirements described in this posting.

Examination Information: The multiple-choice/written examination will be on September 24, 2026, at 9:00am at the Omaha/Douglas Civic Center, 1819 Farnam Street, 7th floor, room 702. An invitation via email to the exam will be given to candidates once their application has been received, reviewed by a recruiter, and accepted to the test for the position. The test is designed to assess knowledge of the job, skills, and abilities of this position. The passing score on the examination is 50%. This will be weighted 100% in the final score.

Veteran Points: To claim five (5) points for veteran’s preference, you must submit proof of service (such as a DD-214) that includes the date of induction, date of honorable separation, and Social Security number. (You must have completed more than 180 consecutive days of active duty.) To receive an additional five (5) points credit for disability, you must submit proof of eligibility from the United States Department of Veterans Affairs dated within the last 12 months. This information must be submitted to the Human Resources Department by September 24, 2026.

Required Knowledge, Skills, and Abilities:

• Knowledge of general office procedures, standard clerical techniques, and office equipment.
• Knowledge of business English and spelling.
• Knowledge of, and ability to operate, computers and other technology using standard or customized computer or systems software applications appropriate to the assigned tasks.
• Ability to learn and adapt to advances in computer and electronics device technology and software.
• Ability to establish and maintain effective working relationships with fellow employees and members of the general public.
• Ability to understand oral or written instructions.
• Ability to maintain confidentiality.
• Ability to read the English language.
• Ability to multitask in a high-pressure environment.
• Ability to focus on details when receiving or conveying information.
• Ability to learn and retain information concerning city, state, and federal laws, codes, and ordinances.
• Ability to memorize and retain codes and information.
• Ability to analyze and categorize police reports.
• Ability to detect coding errors.
• Ability to hear and speak clearly and distinctly, and to communicate effectively.
• Ability to view information on criminal history screens.
• Ability to focus on a single source of auditory information in the presence of other distracting or irrelevant auditory stimuli.
• Ability to maintain flexibility in responding to changing requirements and in coordinating multiple priorities.
• Ability to respond rapidly and effectively to record checks and to maintain emotional composure in order to organize work and to maintain a high level of productivity during periods of stress or high activity.
• Ability to adhere to safety policies, procedures, and guidelines.
• Ability to work a variety of shifts/schedules including nights, weekends, and holidays.
• Ability to work in a sitting position and type continuously.
• Ability to reach and walk continuously, and bend, stoop, stand, walk, push and pull frequently.
• Ability to move and transport objects weighing up to ten (10) pounds occasionally.

Essential Functions: Any one position may not perform all of the duties listed, nor do the listed examples include all of the duties that may be performed in positions allocated to this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operates a voice radio communications system to respond to police officer requests regarding record checks, wanted persons, warrants, or stolen items; retrieves data from a computer; determines pertinent information to release and transmits information to officers using a coded system.
• Enters, retrieves, updates, and deletes criminal data using a computer linked to national and state crime communications systems; enters missing persons, stolen vehicles, and stolen property; performs background checks.
• Receives and transcribes non-emergency telephone information to complete reports from citizens.
• Checks police reports for completeness and accuracy and returns reports if incomplete; assigns appropriate codes and enters data to create criminal histories.
• Completes entries into an online database for towed vehicles due to violations, accidents, or repossession.
• Sends messages through online teletype system to outside agencies.
• Operates an enhanced software program that houses all officer reports (i.e. crashes, citations, vehicles, missing persons, bookings, impounds).
• Processes citations from officers, including parking tickets and citations from the Nebraska Humane Society.
• Utilizes a state and county software program to retrieve warrants and protection orders, and to look up court information as needed.
• Receives death notifications and gives them to the appropriate individual.
• Assists with training new employees, as needed, including working alongside, reviewing documents and/or computer entries, and answering questions.
• Maintains regular job attendance in accordance with a schedule established for the position by the supervisor.
• Performs other related duties as assigned or as the situation dictates within the scope of this class.

Conditions of Employment: Candidates must provide proof of U.S. citizenship, permanent residence, or authorization to work without sponsorship. The City of Omaha reserves the right to conduct pre-employment inquiries or evaluations of candidates for employment as it deems appropriate for the particular position. Pre-employment inquiries may include, without limitation: verification of employment history and educational attainment; review of driving, credit, and criminal convictions; hearing, drug, functional capacity, psychological, vision, and medical tests; and/or any other relevant background information deemed appropriate to determine the suitability of the applicant for the position. Failure to provide the information requested in the application and hiring process in a truthful, timely, accurate, and complete manner may result in disqualification, revocation of a conditional offer of employment, or termination.

Reasonable Accommodation: The City of Omaha does not discriminate on the basis of disability. If you need a disability-related accommodation during the job application or selection process, advise the Human Resources Department at least 48 hours prior to the need by emailing [e-mail].

For a complete description of this job classification, visit hr.cityofomaha.org

Contact Points:

City of Omaha Human Resources Department
1819 Farnam St, Suite 506
Omaha, NE 68183

Phone: [phone]
Fax: [phone]