Police Dispatcher (PT/FT)

City of Azusa; Azusa (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

The City of Azusa is seeking a Public Safety Dispatcher responsible for handling emergency services calls, dispatching police units, and managing communications. Candidates should have a high school diploma and relevant experience, including a required typing certificate. This role requires strong communication skills and the ability to remain calm under pressure, providing essential support to the police department.

Benefits

Bilingual Incentive Pay

Longevity Pay

Flexible Benefit Plan Contribution

Qualifications

• Two years of experience in typing and general clerical work
• Extensive knowledge of police dispatching procedures
• Ability to work under pressure and exercise good judgment

Responsibilities

• Receives and screens requests for police services over the phone.
• Dispatches police units and maintains communication with field personnel.
• Monitors various systems to track incidents affecting police operations.

Skills

Communication

Typing

Customer Service

Education

High School Diploma or equivalent

Job description

$1,700 - Monthly Flexible Benefit Plan Contribution for Medical Benefits.

Bilingual Incentive Pay, Longevity Pay & so much more!

REQUIRED ATTACHMENTS WITH RESUME

RESUME

• Detail your experience, education, and trainingrelevant to the position.
• Your application should cover your employment history for at least the past ten years (if employment history extends to 10 years or more).
• List your most recent experience first.
• Include at least three professional references (do not include relatives as references).

TYPING CERTIFICATE

• A valid typing certificate is required at the time of application.
• The certificate must verify a typing speed of 40 NET words per minute.
• The certificate should not be dated later than 12 months from the date of application.
• It must indicate the source of the in-person test facility and confirm that the typing test was a five (5) minute timed test.

Failure to comply with these requirements may result in disqualification from the position.

For questions regarding this recruitment, please contact [e-mail] or [phone].

ESSENTIAL FUNCTIONS

Receives requests for police or other emergency services over the phone.

Answers 911 calls

Screens incoming calls to determine necessity, priority, and type of response required.

Monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations.

Monitors cameras throughout the building.

• Dispatches, as necessary, police units in response to calls for service or request from officers in the field.
• Uses law enforcement terminology and cites Code sections by number.
• Calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests mutual assistance when necessary.
• Keeps track of police unit locations and status.
• Maintains constant radio communication with personnel in the field.
• Runs warrant checks on subjects, registration checks on vehicles, and property checks.
• Relays information and instructions to personnel in the field.
• Maintains accurate log of incoming service requests and actions taken.
• Prepares other reports and records as directed; maintains files necessary for dispatch as assigned.
• Enters, updates, and retrieves information from the computer and teletype networks.
• Provides general information to the public.
• As necessary, refers callers to appropriate agencies.
• Calms angered or distraught callers.
• Maintains calm in radio transmissions during hectic, tense, and dangerous situations.
• May assist citizens and police officers with translation related needs.
• Provides temporary and vacation relief for other staff as necessary.
• May search prisoners on an as needed basis and supervise and care for infants and children awaiting transportation.

QUALIFICATIONS

Education and/or Experience:

Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Example combinations include graduation from high school or equivalent AND two (2) years of experience in typing and general clerical work including one year of experience with required considerable public contact.

Knowledge, Skills, and Abilities

Knowledge

Considerable knowledge of office procedures, record keeping system, forms correspondence, reports and other materials common to operation of a police department.
Police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency.
Agencies involved with police activities
Penal Code, Vehicle Code, and local municipal code.
911 system and TDD Deaf Translation System.
Computerized systems used in municipal law enforcement agencies.

Ability

Ability of communicate clearly and concisely, both orally and in writing.
Type accurately at a speed of not less than 40 net words per minute.
Understand and follow oral and written instructions.
Learn and follow standard broadcasting procedures and rules.
Learn and utilize a wide variety of codes and computer commands.
Spell accurately.
Work various shifts.
Operate computer terminal and other office equipment quickly.
Accurately, and at times, concurrently.
Respond to emergency and problem situations effectively.
Understand, explain and apply policies and procedures.
Dispatch police units quickly and effectively.
Speak clearly and precisely.
Work under pressure and exercise good judgment.
Effectively communicate and elicit information from upset and irate citizens.
Work with minimum supervision.

MARGINAL FUNCTIONSThese are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability.

Environmental Conditions

• Work is performed primarily in a standard office setting.
• Incumbents may be required to work extended hours including evenings and weekends from time-to-time

Physical Conditions

• Requiresextensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard and mouse to operate a personal computer.
• Sitting for long periods of time.
• Ability to read, write and communicate orally clearly and effectively.
• Work environment does not require any extraordinary physical strength, heavy lifting, or other special physical qualifications.

Some requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

SPECIAL REQUIREMENTS

THE COMPLETE EXAMINATION PROCESS INCLUDES A ONE-YEAR WORKING TEST PERIOD (PROBATIONARY PERIOD), DURING WHICH THE SELECTED CANDIDATE MUST SUCCESSFULLY COMPLETE A P.O.S.T. PUBLIC SAFETY DISPATCHER BASIC COURSE BEFORE A REGULAR APPOINTMENT CAN BE CONSIDERED.

A VALID TYPING CERTIFICATE VERIFYING A TYPING SPEED OF 40 NET WORDS PER MINUTE IS REQUIRED AT THE TIME OF APPLICATION.

The typing certificate must be dated no earlier than 12 months from the date you apply and must indicate the testing source and indicate that the typing test was a five-minute timed test. Failure to adhere to these requirements will result in disqualification for this position.

NOTE: THIS POSITION REQUIRES WORKING ROTATING SHIFTS WITH VARYING WORK HOURS, INCLUDING NIGHTS AND WEEKENDS. CIVILIAN UNIFORMS WILL BE REQUIRED.

RECRUITMENT PROCESS:
All applicants are required to submit a complete City application atwww.azusaca.gov/jobs. Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete.

Application Screening (Refer/Non-Refer): Online applications will be reviewed for qualifications that are highly desirable and most needed to perform the essential functions of this job. Only those candidates whose applications indicate that they are most qualified will be invited to continue in the recruitment process.

Examination Process (Oral Interview): Candidates will be interviewed and rated by a qualification appraisal panel of subject knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidates' qualifications for the job. Only the most successful candidates will be placed on the eligibility list.

As vacancies occur throughout the City of Azusa within this classification, candidates may be referred to the hiring department. In accordance with the City of Azusa Civil Service Rule 5.5.1, examinations may consist of one or more selection techniques, including but not limited to: Application Evaluation (Qualifying), Written Exam, and/or Panel Oral Interview.

SELECTION PROCEDURE: After the testing process, the top-scoring candidates will be placed on an eligibility list. Candidates may be invited to begin the background process after the list is approved. Candidates who are selected will undergo an extensive background process including polygraph, criminal history, credit history, driving record, military history, civil records check, past & current employers, drug & alcohol abuse, education, and reference contacts. Candidates who successfully pass the background investigation may be selected for a position and receive a conditional offer of employment contingent upon psychological and medical examinations by City-selected medical professionals.

The City of Azusa is an equal opportunity employer that is committed to inclusion and diversity.The City of Azusa does not discriminate on the basis of race, religion, sex (including gender and pregnancy), national origin, ancestry, disability, medical condition, genetic characteristics, marital status, age, or sexual orientation (including homosexuality, bisexuality, transgender or heterosexuality) status in employment or the provision of services. Please be advised that as an employee of the City of Azusa, your job could be modified as part of the City's obligation to reasonably accommodate a disabled employee.

The City is dedicated to making its programs, services and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact Human Resources at [phone] prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.

THANK YOU FOR TAKING THE TIME TO APPLY FOR A CAREER OPPORTUNITY WITH THE CITY OF AZUSA!