Police Dispatcher I/II/III - LATERAL

City of Redlands; Redlands (CA); On-site; USD 50,000 - 60,000; Full time

Job summary

The City of Redlands is hiring for the position of Police Dispatcher Lateral, requiring applicants to be from another POST-certified agency. In this role, you will manage emergency services communications, ensuring timely and appropriate responses to incidents while maintaining calm during high-pressure situations.

Qualifications

• One year of experience in emergency services dispatching is highly desirable.
• Possession of appropriate P.O.S.T. Dispatcher certification is required.
• Must possess and maintain a valid driver's license.

Responsibilities

• Receives and dispatches calls for police, fire, and other emergency services.
• Monitors agency radio frequencies for ongoing incidents.
• Calms callers in distress and maintains communication during emergencies.

Skills

Emergency services dispatching

Communication

Calmness under pressure

Education

High school diploma or equivalent

Specialized training in emergency management and telecommunications operations

Tools

CLETS (California Law Enforcement Telecommunication System)

Computer aided dispatch system

Job description

$7,500 HIRING INCENTIVE

PAYMENT SCHEDULE

$3,000 paid at the time of hire

$3,000 at successful completion of probation

$1,500 at end of two years of employment

2%Salary Increase in July 2025

This is a continuous recruitment which will remain open until filled. Qualified candidates are encouraged to apply immediately.

To be considered as a Police Dispatcher Lateral, applicants must be actively employed by another POST-certified agency.

Under supervision, performs a variety of duties involved in the operation of the emergency services systems and various communication devices to receive, route, relay, and dispatch calls for emergency and non-emergency law enforcement, ambulance, fire, and other services.

DISTINGUISHING CHARACTERISTICS:

Dispatcher I--This is the entry level in the class series.Positions at this level usually perform most of the duties required of the positions at the II level, but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods.Work is usually supervised while in progress and fits an established structure or pattern.Exceptions or changes in procedures are explained in detail as they arise.Since this class is often used as a training class, employees may have only limited or no directly related work experience.

Dispatcher II--Positions at this level usually perform most of the duties required of the positions at the I level, but are expected to function at a higher skill level and exercise independent discretion and judgment in matters related to work procedures and methods. Work is supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained as they arise. Positions in this class series are flexibly staffed and positions at the II level are normally filled by advancement from the I level requiring one year of experience at the I level, successful performance, budget availability and management recommendation. When filled from the outside, the employee is required to have prior related experience which allows the employee to meet the qualification standards for the II level.

Dispatcher III--Positions at this level usually perform most of the duties required of the positions at the I and II level, but are expected to function at a higher skill level and exercise independent discretion and judgment in matters related to work procedures and methods. Work is supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained as they arise. Positions in this class series are flexibly staffed and positions at the III level are normally filled by advancement from the II level requiring six years of experience at the I and II level, successful performance, budget availability and management recommendation. When filled from the outside, the employee is required to have prior related experience which allows the employee to meet the qualification standards for the III level.

Examples of duties include, but are not limited to, the following:

• Receives requests for police, fire, or other emergency services over the phone;
• Answer 911, alternate emergency, and business calls;
• Screens incoming calls to determine necessity, priority, and type of response required;
• Monitors other agency radio frequencies to be aware of incidents elsewhere that may affect operations;
• Dispatches units in response to calls for service;
• Monitors all activities on the radio keeping constant communications with personnel in the field;
• Relays information and instructions to field personnel;
• Enters, updates, and retrieves information from the computer and teletype networks;
• Provides general information to the public;
• Refers calls to appropriate agencies;
• Calms angered, distraught, or frightened callers;
• Maintains calm in radio transmissions during hectic, tense, and dangerous situations;
• Calls public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City stand-by personnel;
• Operates the CLETS (California Law Enforcement Telecommunication System) to run registration checks on vehicles, property, wanted information, and driver's license status;
• Contacts other agencies and check for warrants on subjects;
• Operates a variety of public safety telecommunications equipment, computer aided dispatch system, and records management system;
• Monitors, surveillance cameras, and other miscellaneous equipment;
• Calls emergency service personnel;
• Occasionally dispatches for Animal Control;
• Makes recordings of telephone calls and radio transmissions when ordered;
• Acts as matron as necessary; and
• Perform other related duties as assigned.

DISPATCHER I
Experience:

• One year of experience in emergencyservices dispatching is highly desirable.

Education:

• Equivalent to a high school diploma
• Specialized training in emergency management and telecommunications operations desirable.

Licenses and Certificates:

• Possession of appropriate P.O.S.T. Dispatcher/Telecommunicationscertification desirable.
• Possess and maintain an appropriate, valid driver's license.

DISPATCHER II

Experience:

• One year of experience in emergencyservices dispatching.

Education:

• Equivalent to a high school diploma
• Specialized training in emergency management and telecommunications operations.

Licenses and Certificates:

• Possession of appropriate P.O.S.T. Dispatcher/Telecommunicationscertification.
• Possession and maintenance of an appropriate, valid driver's license.

DISPATCHER III

Experience:

• Six years of experience in emergencyservices dispatching.

Education:

• Equivalent to a high school diploma
• Specialized training in emergency management and telecommunications operations.

Licenses and Certificates:

• Possession of appropriate P.O.S.T. Dispatcher/Telecommunicationscertification.
• Possess and maintain of an appropriate, valid driver's license.

Special Requirements:

SUCCESSFUL CANDIDATES MUST PASS THE PEACE OFFICER STANDARDS AND TRAINING (POST) ENTRY-LEVEL LAW ENFORCEMENT TEST BATTERY. SELECTED CANDIDATES WILL BE NOTIFIED OF TEST DATE.

Essential functions and duties require the following physicalabilities and work environment:

• Ability to work in a standard office environment; ability to travel to different sites and locations;
• Regularly required to talk or hear. Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds;
• Availability for shift work.

IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS

The City of Redlands reserves the right to close this recruitment at any time.

Candidates must clearly demonstrate through their application material that they meet the minimum qualifications of the position. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written, performance, and oral exams to evaluate the applicant's skills, training, and experience for the position.

Employment application must be completed and submitted online. Applicants must list current and past work experience. Do not indicate “See Resume”.

Proof of education such as, but not limited to, university/college transcripts and degrees must be submitted onlinewith your application. Applicants are responsible for attaching proof of education, certification, and/or license to each position for which they apply.

The following documents are required for this position:

1. P.O.S.T. Dispatcher/Telecommunicationscertificationfor Dispatcher II/III.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted by the application deadline.

Failure to provide all required documents will result in elimination from the selection process.

Please note, the City of Redlands’ preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which may include a drug/alcohol screening depending upon job classification). The City of Redlands utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

For questions regarding this recruitment, please contact Julie Maher at [e-mail] or Sophia Diaz at [e-mail].