Police Dispatcher: 24/7 Critical Incident Coordination

Public Safety Dispatch Network; Allentown (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Job summary

Public Safety Dispatch Network in Allentown, PA, seeks Police Dispatchers to support law enforcement by receiving requests for assistance and maintaining reliable radio communication with officers. The role may involve telephone call taking, radio dispatch, and records-system duties.

Dispatchers ensure accurate locations, descriptions, safety information, and timely updates to officers. A high school diploma or equivalent and strong typing, listening, and geography skills are required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Candidates should be able to type accurately and understand spoken information.
• Ability to learn jurisdictional geography and operate critical dispatch systems.

Responsibilities

• Receive emergency and nonemergency requests for police assistance.
• Document incident locations, suspect descriptions, vehicle details, and reported hazards.
• Assign calls to officers according to priority and procedures.
• Monitor officer status, radio traffic, and requests for assistance.
• Relay updates about changing incidents and potential safety concerns.
• Conduct authorized records inquiries after training.
• Coordinate with neighboring agencies and other emergency services.
• Maintain clear incident records and safeguard restricted information.

Skills

Typing

Radio communications

Multitasking

Attention to detail

Clear speaking/listening

Education

High school diploma or equivalent

Tools

CAD software

Radio equipment

Records management systems

Job description

Public Safety Dispatch Network in Allentown, PA, seeks Police Dispatchers to support law enforcement by receiving requests for assistance and maintaining reliable radio communication with officers. The role may involve telephone call taking, radio dispatch, and records-system duties.

Dispatchers ensure accurate locations, descriptions, safety information, and timely updates to officers. A high school diploma or equivalent and strong typing, listening, and geography skills are required.