Police Dispatcher

University of the Pacific; Stockton (CA); On-site; USD 39,000 - 48,000; Full time

Job summary

University of the Pacific seeks a Police Dispatcher to receive and transmit routine and emergency messages, monitor surveillance cameras, and support department operations. The role involves coordinating emergency responses, maintaining logs, and assisting in training new dispatchers on campus security operations.

The position requires a High School Diploma or GED, 1 month of customer service experience, and the ability to type 40 wpm.

Qualifications

• High School Diploma, G.E.D.
• One (1) month of customer service related work experience.
• Must type 40 wpm.
• Must undergo and pass a complete police background investigation

Responsibilities

• Answers emergency telephone requests for police, fire and medical emergencies.
• Dispatches police, required equipment, or arranges for response from other departments, as appropriate.
• Maintains radio communication with University police units and for maintaining logs of the activities of each officer.
• Maintains various departmental files including criminal records and confidential files.
• Assists in training new dispatchers.
• Performs a variety of clerical and typing work.
• Performs other duties as assigned or requested.

Skills

Customer service

Typing 40 wpm

Education

High School Diploma or GED

Job description

For Applicants Seeking Job Opportunities within the University
Internal: Internal applicants will be considered within the first five (5) business days of the posting period.
External: External applicants will be considered on the sixth (6) business day of the posting period.

Sponsorship

This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information

Primary Purpose

The Police Dispatcher is responsible for receiving and transmitting routine and emergency telephone and radio messages, viewing camera surveillance systems, and identifying issues important to the department’s mission.

Essential Functions

• Answers emergency telephone requests for police, fire and medical emergencies.
• Dispatches police, required equipment, or arranges for response from other departments, as appropriate.
• Maintains radio communication with University police units and for maintaining logs of the activities of each officer.
• Maintains various departmental files including criminal records and confidential files.
• Assists in training new dispatchers.
• Performs a variety of clerical and typing work.
• Performs other duties as assigned or requested.

This position serves as Campus Security Authority ( CSA ) as outlined by the Clery Act. CSAs have federally mandated responsibilities to report crimes that are reported them. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Minimum Qualifications

• High School Diploma, G.E.D.
• One (1) month of customer service related work experience.
• Must type 40 wpm.
• Must undergo and pass a complete police background investigation

Preferred Qualifications

• Previous experience in law enforcement setting.
• POST Basic Dispatcher Certificate – If hired without this, candidate must complete their certification within one year of employment.
• Ability to retain and read maps street, building, and compass directions.
• Ability to research and gather information from telephone interviews.
• Effectively communicate over telephone and radio equipment.
• Ability to condense lengthy information into coherent communication.
• Knowledge in the use of surveillance cameras, radios and other communication systems and equipment.
• Ability to think and act quickly in emergency situations.
• Ability to handle multiple tasks.
• Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is an in-person role, and the successful candidate must be willing to relocate within California, preferably within 25 miles of the Stockton Pacific campus
Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking climbing stairs, bending, stooping and reaching. Occasional lifting of up to 25 pounds.

Work is performed during non-traditional hours, including nights, weekends and holidays.
Union membership required.
Valid driver’s license required. Incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.

Hiring Range

$28.64 - $35.51 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

Anti-Discrimination/EEO Policy Statement

University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics. While we strive to attract a broad and representative pool of candidates, all hiring decisions are made based on merit, selecting the most qualified individual for each position.