POLICE DISPATCHER

City of National City, CA; National City (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

The City of National City, CA is seeking a Police Dispatcher to serve as the primary link between the public and Police Officers, handling 911 and non-emergency calls with a focus on accuracy, speed, and calm decision making.

Applicants should have a high school diploma, strong customer service skills, and the ability to work in a fast-paced environment. Certification in typing is required and training is provided for radio systems.

Qualifications

• High school diploma or GED required.
• One year of public contact or clerical experience; radio experience desirable.

Responsibilities

• Receive, evaluate, and transmit emergency and routine voice radio messages.
• Dispatch required equipment and personnel per policies and procedures.
• Maintain records of incidents and services.
• Keep supervisor informed of activities and emergencies.
• Maintain accurate records of requests for service and departmental activities.
• Instruct others in the department's communication equipment usage.

Skills

Typing 35 wpm

Customer service

Communication skills

Education

High school diploma or GED

Tools

Radio communications equipment

Job description

*FULL-TIME POSITIONS AVAILABLE*

Make a difference in our community as a Police Dispatcher and join our TEAM! With a state-of-the-art facility that includes large windows providing natural light, and ergonomic sit-stand dispatcher consoles which makes the work environment satisfying and fitting our organizations values.

This is an exciting and rewarding career option! Our Police Dispatchers are first responders who serve as the primary link between the public and Police Officers receiving 911 emergency and non-emergency calls. If you are team-oriented, have a strong work ethic, and exceptional customer service and communication skills – APPLY TODAY!

THE CITY:

The City of National City is a full-service, state-governed city serving a vibrant and socioeconomically diverse community. Its diverse population, mild climate, and central location make National City a great place to live, work, play, and do business. The City takes great pride in its rich history, strong bi-national relationships, and deep commitment to its residents, schools, neighborhoods, and thriving business districts.

As San Diego County’s second-oldest city, National City is truly at the center of it all. Located within a dynamic bi-national region of more than five million consumers, the City’s competitive advantage lies in its central location, robust transportation network, and diverse business industry. National City is just minutes from downtown San Diego, local beaches, San Diego International Airport, the U.S.–Mexico border, San Diego State University, and other colleges and universities.

National City is served by Interstates 5 and 805, as well as State Route 54, providing convenient access for residents, businesses, and visitors throughout the region and into Mexico. Public transit options are readily available through the San Diego Trolley and the Metropolitan Transit System (MTS), which serve National City seven days a week.

For more information on the City please visit our website at: www.nationalcityca.gov.

Connect with us on social media: National City Facebook| National City Instagram

Under general supervision, to receive, evaluate, and transmit emergency and routine voice radio messages; dispatches required equipment and personnel in accordance with standard policies and procedures; maintain records; and perform related duties as required.

• Monitors radio receiver for all communications concerning police department and mutual aid radio channels.
• Maintains two-way radio communications with emergency cars and other emergency units on assignments.
• Maintains contact with all field personnel.
• Receives emergency and other-type messages, secures and records/logs all information regarding type of emergency or incident, exact location, and other pertinent information.
• Dispatches personnel and equipment according to standard operating procedures.
• Keeps supervisor informed of general activities and emergency calls or situations.
• Maintains accurate records of requests for service and other departmental activities.
• May instruct other personnel in the techniques and use of the department's communication equipment.

Education

Graduation from high school or GED equivalent.

Training and Experience

One (1) year of public contact or clerical experience which demonstrates the ability to perform multiple tasks at the same time and use short-term recall skills. Previous radio communications experience is desirable.

Knowledge and Skills in

Correct English usage; general office practices and procedures; customer service techniques.

Ability to

Learn the rules and regulations of the Federal Communications Commission, which governs the operation of radio transmitters or receivers; quickly recall from memory short-term information received; work under stress; exercise self-control and good judgment in emergency situations; study and maintain a knowledge of departmental policies and procedures, streets, and City geography; maintain clear and accurate records; follow written and oral instructions; speak clearly and distinctly; type at a speed of at least 40 net words per minute; work days, evenings, weekends, and holidays as needed; and establish and maintain effective working relations with all levels of staff and the general public in routine as well as stressful situations.

LICENSES, CERTIFICATIONS, OR SPECIAL REQUIREMENTS

Certification or self-certification of ability to type at a net rate of 35 words per minute is required.