POLICE DISPATCHER

City of National City; National City (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

City of National City is hiring Police Dispatchers to receive, evaluate, and transmit emergency and routine radio messages. You will dispatch equipment and personnel, maintain logs, and ensure accurate records in a fast-paced public safety environment.

Ideal candidates have a high school diploma or GED, experience in public contact, and typing proficiency. A background check, CVSA, psychological evaluation, and medical exam are required, with a 4/10 schedule often in effect.

Qualifications

• High school diploma or GED is required.
• One year of public contact or clerical experience preferred.
• Typing ability of 35 words per minute minimum.

Responsibilities

• Monitors radio receiver for all communications concerning police department and mutual aid channels.
• Maintains two-way radio communications with emergency units on assignments.
• Maintains contact with all field personnel.
• Receives emergency messages and logs information on type of emergency, location, and details.
• Dispatches personnel and equipment according to procedures.
• Keeps supervisor informed of activities and emergency calls.
• Maintains accurate records of requests for service and activities.
• May instruct others in use of department communication equipment.

Skills

Correct English usage

Office skills

Customer service

Education

High School diploma or GED

Tools

Radio equipment operation

Job description

• FULL-TIME POSITIONS AVAILABLE*

Make a difference in our community as a Police Dispatcher and join our TEAM! With a state-of-the-art facility that includes large windows providing natural light, and ergonomic sit-stand dispatcher consoles which makes the work environment satisfying and fitting our organizations values.

The City of National City is a full-service, state-governed city serving a vibrant and socioeconomically diverse community. Its diverse population, mild climate, and central location make National City a great place to live, work, play, and do business. The City takes great pride in its rich history, strong bi-national relationships, and deep commitment to its residents, schools, neighborhoods, and thriving business districts.

As San Diego County’s second-oldest city, National City is truly at the center of it all. Located within a dynamic bi-national region of more than five million consumers, the City’s competitive advantage lies in its central location, robust transportation network, and diverse business industry. National City is just minutes from downtown San Diego, local beaches, San Diego International Airport, the U.S.–Mexico border, San Diego State University, and other colleges and universities.

National City is served by Interstates 5 and 805, as well as State Route 54, providing convenient access for residents, businesses, and visitors throughout the region and into Mexico. Public transit options are readily available through the San Diego Trolley and the Metropolitan Transit System (MTS), which serve National City seven days a week.

For more information on the City please visit our website at: www.nationalcityca.gov.

Connect with us on social media: National City Facebook| National City Instagram

Under general supervision, to receive, evaluate, and transmit emergency and routine voice radio messages; dispatches required equipment and personnel in accordance with standard policies and procedures; maintain records; and perform related duties as required.

About The Position

Monitors radio receiver for all communications concerning police department and mutual aid radio channels.

• Maintains two-way radio communications with emergency cars and other emergency units on assignments.
• Maintains contact with all field personnel.
• Receives emergency and other-type messages, secures and records/logs all information regarding type of emergency or incident, exact location, and other pertinent information.
• Dispatches personnel and equipment according to standard operating procedures.
• Keeps supervisor informed of general activities and emergency calls or situations.
• Maintains accurate records of requests for service and other departmental activities.
• May instruct other personnel in the techniques and use of the department's communication equipment.

Education

Graduation from high school or GED equivalent.

Training And Experience

One (1) year of public contact or clerical experience which demonstrates the ability to perform multiple tasks at the same time and use short-term recall skills. Previous radio communications experience is desirable.

Knowledge and Skills in

Correct English usage; general office practices and procedures; customer service techniques.

Ability to

Learn the rules and regulations of the Federal Communications Commission, which governs the operation of radio transmitters or receivers; quickly recall from memory short-term information received; work under stress; exercise self-control and good judgment in emergency situations; study and maintain a knowledge of departmental policies and procedures, streets, and City geography; maintain clear and accurate records; follow written and oral instructions; speak clearly and distinctly; type at a speed of at least 40 net words per minute; work days, evenings, weekends, and holidays as needed; and establish and maintain effective working relations with all levels of staff and the general public in routine as well as stressful situations.

LICENSES, CERTIFICATIONS, OR SPECIAL REQUIREMENTS

Certification or self-certification of ability to type at a net rate of 35 words per minute is required.

Alternative Work Schedule

City employees work a 4/10 workweek, Monday through Thursday 7am to 6 pm. City offices are closed on Fridays. For Police, Fire, and Nutrition employees, work schedule may differ.

Successful candidates must undergo a thorough background investigation including fingerprinting, computer voice stress analysis (CVSA), psychological evaluation, and a thorough medical examination. There are certain types of conduct, which will be automatic grounds for disqualification. Please read the information on the Disqualifying Criteria to help you identify some of the common areas of the background investigation process that may cause a delay or prevent you from competing in the selection process.

APPLICANT'S ACKNOWLEDGMENT - NOTIFICATION VIA ELECTRONIC MAIL (E-MAIL)

The City of National City's Human Resources Department uses electronic mail (e-mail) to notify applicants of important information relating to the status and processing of your application. We do so as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Therefore, as an applicant, you are hereby advised of the following: 1. Ensure that the email address and contact information you provide is current, secure, and readily accessible to you. Do not share email addresses. Spam or other filters should be adjusted to accept our emails. We will not be responsible in any way if you do not receive our emails, i.e., for the non-delivery of email or if you fail to check your email box on a timely basis, etc. 2. Read any notices we send carefully and in a timely manner. Follow further instructions if any. We recommend that you print and keep a hard copy of our notices for your records. I acknowledge that I have read, understand, and agree to the above.

• Yes
• No
• Required Question