Police Communications Operator (PSP Employees Only)

Commonwealth of Pennsylvania; Reading (Berks County); On-site; USD 52,000 - 66,000; Full time

Job summary

The Commonwealth of Pennsylvania in Reading, PA, seeks a Police Communications Operator to manage calls, dispatch units, and support Troopers in routine and high-pressure situations.

You will operate with CLEAN, JNET, and PFAD systems, coordinate information flow, and assist visitors as needed. The role includes rotating shifts, weekends, and holidays, with no telework option. Candidates must meet qualification requirements and obtain required certifications during the probationary period.

Qualifications

• Two years of experience with two-way radio, multi-line telephone, or computer aided dispatch systems.
• Two years of experience using computer systems for entering, updating, and retrieving information.
• Completion of 60 college credits; or an equivalent combination of experience and training.

Responsibilities

• Emergency Call Handling: Receive and assess calls from the public and 911 operators, gather details, and determine incident priorities.
• Dispatch Communication: Relay information to Troopers, contact partner agencies, and monitor Trooper locations.
• Record Management: Use CLEAN, JNET, and PFAD to research records and maintain incident details in electronic systems.
• Public Assistance: Respond to administrative inquiries and assist station visitors by providing information or arranging assistance.
• Training Support: Participate in structured communications training and assist with training new operators.
• Critical Response: Support emergency operations, follow continuity procedures, and report to alternate locations when directed.

Skills

Two-way radio experience

Multi-line telephone

Computer aided dispatch

Education

60 college credits

Tools

CLEAN

JNET

PFAD

Job description

NOTE: THIS IS A REPOSTING OF I-2026-58340 WHICH WAS PREVIOUSLY OPEN FROM SEPTEMBER 14, 2026 TO SEPTEMBER 18, 2026. PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY.

The Police Communications Operator position with the Pennsylvania State Police (PSP) is a powerful opportunity for dedicated team members who want to take their skills to the next level. This role places you at the center of Troop L, Reading, where fast, accurate communication drives successful police response. You help keep critical information flowing during both routine and high-pressure moments, supporting Troopers the instant they need it. If you are ready to step into a role that sharpens your expertise and strengthens public safety, this position is an outstanding next step in your career.

This position supports public safety by managing calls, sharing information, and coordinating communication between Troopers and the public. The role involves call handling, dispatching, record management, and assisting visitors as needed. As a Police Communications Operator, you will perform the following duties:

• Emergency Call Handling:Receive and assess calls from the public and 911 operators, gather details, and determine incident priorities
• Dispatch Communication:Relay information to Troopers, contact partner agencies, and monitor Trooper locations
• Record Management:Use CLEAN, JNET, and PFAD to research records and maintain incident details in electronic systems
• Public Assistance:Respond to administrative inquiries and assist station visitors by providing information or arranging assistance
• Training Support:Participate in structured communications training and assist with training new operators
• Critical Response:Support emergency operations, follow continuity procedures, and report to alternate locations when directed

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work hours to be determined. Your schedule will include rotating shifts, weekends, and holidays, with a 30-minute lunch.
• Telework:You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Organization or Location Restrictions:

• This posting is restricted to Pennsylvania State Police employees only.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.

This position issubject to the provisions of a collective bargaining agreement or memorandum of understanding.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.