Police Communications Operator

Commonwealth of Pennsylvania; Greensburg (Westmoreland County); On-site; USD 50,000 - 75,000; Full time

Job summary

The Pennsylvania State Police in Greensburg seeks a Police Communications Operator to receive calls, coordinate dispatch, and support officers in the field. This mission-critical role requires calm, clear communication and the ability to act quickly in stressful situations.

Full-time, rotating shifts with no telework. Eligibility includes two years of dispatch or data-entry experience (or 60 college credits) and a background in public safety communications. Apply by the specified closing date.

Qualifications

• Two years of experience with two-way radio, multi-line phone, or computer aided dispatch systems.
• Two years of experience using computer systems for entering, updating, and retrieving information.
• 60 college credits or an equivalent combination of experience and training.

Responsibilities

• Call Reception: Receive and record information from callers including emergencies, accidents, and public inquiries.
• Unit Dispatch: Dispatch messages to troop units and coordinate communication among assigned responders.
• Information Assistance: Provide answers and directions to the public regarding reports, complaints, and requests.
• Record Management: Maintain electronic incident data and research information in state systems.
• Regulation Review: Review updates to laws and policies by reading correspondence and attending trainings.
• Shift Briefing: Brief incoming staff on significant events and active incidents.

Skills

Radio/Dispatch experience

Data entry systems

Education

60 college credits

Job description

Salary

$49,948.00 - $75,298.00 Annually

Location

Westmoreland County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2026-59624

Department

Pennsylvania State Police

Division

SP Stf Srvs Unt Greensburg

Opening Date

09/30/2026

Closing Date

10/4/2026 11:59 PM Eastern

Job Code

73020

Position Number

Multiple positions may be filled from this posting.

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST05

Bureau / Division Code

0020111

Bureau / Division

Troop A, Greensburg

Worksite Address

100 North Westmoreland Avenue

City

Greensburg, Pennsylvania

Zip Code

15601

Contact Name

PSP Human Resource Civilian Placement

Contact Email

[e-mail]

THE POSITION

Are you looking for a mission-critical role where your communication skills help keep communities safe? The Police Communications Operator position with the Pennsylvania State Police is a fast-paced role that keeps essential information moving. You will help respond to calls, guide resources, and support officers in the field. This job is perfect for someone who enjoys staying focused and helping others in moments that matter. Join a team that values professionalism, quick thinking, and strong communication skills!

DESCRIPTION OF WORK

This role supports daily operations by receiving calls, coordinating communication, and providing information to the public and police units. As a Police Communications Operator, you will perform the following duties:

• Call Reception: Receive and record information from callers including emergencies, accidents, and public inquiries
• Unit Dispatch: Dispatch messages to troop units and coordinate communication among assigned responders
• Information Assistance: Provide answers and directions to the public regarding reports, complaints, and requests
• Record Management: Maintain electronic incident data and research information in state systems
• Regulation Review: Review updates to laws and policies by reading correspondence and attending trainings
• Shift Briefing: Brief incoming staff on significant events and active incidents

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work Hours: Rotating shifts, including weekends and holidays
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirement:

• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a report of medications for screening by the State Police Medical Officer.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.