Police Communications Operator Lead

University of Maryland; Baltimore (MD); On-site; USD 55,000 - 63,000; Full time

Job summary

The University of Maryland is seeking a Lead Police Communications Operator to oversee operations in their 24/7 Communications Center. This role involves conducting evaluations, training staff, and ensuring compliance with communication protocols. Ideal candidates must have a high school diploma and three years of relevant experience, demonstrating strong leadership and effective communication skills.

Benefits

Comprehensive health insurance

Tuition remission for employees and dependents

Flexible work schedules

Generous paid leave package

Qualifications

• Three years of police communications experience required.
• Knowledge of emergency communications procedures essential.
• Ability to lead and train staff in communications.

Responsibilities

• Evaluate communications operations and practices.
• Conduct training for staff and patrol officers.
• Ensure compliance with requirements such as MILES and NCIC.

Skills

Emergency communications practices

Communication

Leadership

Typing accuracy

Radio frequency monitoring

Education

High School Diploma or GED

Job description

Job Description - Police Communications Operator Lead (250000KP)

Job Description

Police Communications Operator Lead - ( 250000KP )

The University of Maryland, Baltimore (UMB), Department of Police and Public Safety is currently recruiting for a Lead Police Communications Operator (PCO). Under general supervision, a Lead PCO performs police communications and related clerical work in a central communications center. Functions as a lead worker providing support and assistance in the administration and operations of the central communications center.

The Department of Public Safety is a full-service police department that serves the UMB campus 24 hours a day; 365 days a year. The department has a strong commitment to timely notifications of crime incidents that impact the safety of the campus.

The Communications Center is a 24/7 Operation and has three (3) shifts, subject to scheduling needs of the Department.

The shift for this position will be determined based on availability at the time the position is filled.

Benefits (Non-Exempt Regular):

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program (pension), effective on your date of hire. Non-exempt regular staff receive a generous PAID leave package that starts with 11 days of vacation accrued per year, 16 paid holidays, 3 personal leave, unlimited accrual of sick time, and time for community service; comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.

The ideal candidate will personally connect with the Administration and Finance Guiding Principles which closely mirror UMB’s core values: Respect and Integrity, Well-Being and Sustainability, Equity and Justice, and Innovation and Discovery.

Primary Duties:

• Conducts evaluations of communications operations, systems, and practices.
  
• Prepares and conducts training for center staff and patrol officers in communications functions and procedures.
  
• Assists in the planning and development of enhancements to central communications equipment and operations.
  
• Reviews work to ensure compliance with MILES and NCIC requirements.
  
• Performs the duties of Police Communications Operator.
  

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

Qualifications

Education: High School Diploma or GED.

Experience: Three (3) years police communications experience.

Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Required Knowledge/Skills/Abilities:

Thorough knowledge of emergency communications practices and procedures. Skill in the operation of assigned communications equipment; in obtaining essential information in emergency situations; in summarizing and relaying information; in the use of keyboards and office equipment. Ability to lead and train others in police communications work; to type accurately; to communicate effectively both orally and in writing; to react calmly, quickly, and decisively in emergency situations; to obtain, summarize and relay information orally and in writing; to follow oral and written instructions; to write legibly; to monitor multiple radio frequencies.

Conditions of Employment:

Applicants must submit to and successfully pass a comprehensive background investigation.

Based on the duties of this position, selected candidates are eligible to participate in the Bargaining Unit (Union).

Hiring Range: $55,000 - $62,439.02 (pre-probation), commensurate with education and experience.

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.

If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request . You may also contact [e-mail] . Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.

Job

Job

: Reg or CII Non-Exempt Staff - N09POL

Employee Class : Non-Exempt Regular

Full Time/Part Time : Full-Time

Shift

Shift

: Day Job

Organization

Organization

: Department of Public Safety

Job Posting

Unposting Date

Unposting Date

: Jul 5, 2025, 3:59:00 AM

Human Resource Services

410-706-7171

The University of Maryland, Baltimore is an Equal Opportunity/Affirmative Action Employer.

Minorities, women, protected veterans and individuals with disabilities are encouraged to apply.