Police Communications Operator II

Anne-Arundel-County-Police-Department; Maryland; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Hiring bonus $5,000

Job summary

The Anne Arundel County Police Department is seeking a Communications Operator to receive and dispatch calls from the Police Communications Center during assigned shifts. You will operate teletypes, two-way radios, teletype, and computer terminals, process information, and coordinate with patrol units, FBI/state/local agencies as needed.

This safety-sensitive, 24/7 role requires quick learning, clear speech, precise records, and the ability to work under stress, with mandatory certifications and

Qualifications

• Graduation from high school or a GED.
• Two or more years of work experience with multi-faceted responsibilities.
• One or more years of data entry keyboard experience.

Responsibilities

• Dispatches police patrol cars and officers and maintains location records.
• Receives and relays information to FBI and other agencies.
• Performs 911-related data entry and calls processing.
• Operates two-way radios, teletype, and related equipment.
• Maintains necessary records and reports.
• Serves as a non-sworn first responder.
• Works rotating shifts with overtime and on-call duties.

Skills

Geography knowledge

Police operations knowledge

Telephone & radio procedures

Clear communication

Clerical skills

Interpersonal skills

Computer entry

Stress tolerance

Education

High school diploma or GED

60+ college credit hours

Tools

NAED ETC certification

NAED Dispatch protocols

NENA Core Competencies

APCO Telecommunicator I

State certification

Job description

This is specialized work in receiving and dispatching messages in the Police Communications Center during an assigned shift.

NATURE AND VARIETY OF WORK

Work involves serving as non-sworn first responders to include responsibility for operating telephone, teletype, two-way radio, and related communications equipment and for performing related clerical tasks. These positions require fast, efficient, and accurate receiving, dispatching, and processing of calls and messages from and to police vehicles and personnel. Work is performed independently within departmental and Federal Communications Commission rules and regulations, and is reviewed by superiors through observation, conferences, and reports.

• Dispatches police patrol cars and officers; maintains accurate accounts of the location of patrol cars; assists police officers in locating streets and addresses; maintains radio dispatch records; and answers incoming radio calls from police units.
• Receives and relays police information requested to the FBI, State Police, local and out-of-state police departments, and various other law enforcement agencies.
• Obtains by computer information requested by patrol officers such as license plate checks for stolen cars and checks for wanted persons by name and date of birth.
• Notifies ambulances, towing services, road maintenance crews, signal lights crews, and the Fire Department when necessary.
• Operates two-way radios, teletype machines, MILES communications terminal, teleprinter, and related communications equipment.
• Makes entries into, and deletions from, automated files utilizing proper NCIC and MILES procedures.
• Prepares and maintains necessary records and reports.
• Serves as a non-sworn first responder.
• Using headset and telephone, listens to information and requests for police assistance made via 911 emergency lines; talks with citizens on 911 telephone lines to obtain information about an emergency situation.
• Uses a computer terminal to enter detailed information about calls for services.
• Work requires shift work and overtime.
• Performs related duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of the geography of the County and the location of streets and main highways.

Basic knowledge of police functions and operations, relevant laws, and statutes related to communications.

Ability to quickly learn the operation of teletype, radio, and other communications equipment in the communications center.

Ability to speak clearly and concisely with a well-modulated voice so as to provide understandable information to police officers, citizens, and other involved agencies.

Ability to maintain records and perform routine clerical work.

Ability to establish and maintain effective working relationships with other employees.

Ability to operate a computer terminal to enter and retrieve information.

Ability to understand information received via telephone from citizens in extremely stressful situations.

• Graduation from high school or a GED
• Two (2) or more years of work experience with multi-faceted responsibilities
• One (1) or more years of experience of data entry keyboard functions

Note: The two (2) or more years of work experience with multi-faceted responsibilities may be substituted with two (2) or more years of college or university education, equal to 60 or more college credit hours.

Note: Experience of data entry keyboard functions is defined as any electronic input, including but not limited to Computer Entry, Phone Entry, Tablet Entry, and other related electronic keyboarding input.

HARDWARE AND SOFTWARE QUALIFICATIONS

Prior experience will be determined upon possession of the below certifications that are current or within the two (2) year window.

• National Academies of Emergency Dispatch (NAED) Emergency Communications Course (ETC)
• National Academies of Emergency Dispatch (NAED) Emergency Medical, Fire or Police Dispatch protocols certification
• NENA Telecommunicator Core Competencies course
• APCO Public Safety Telecommunicator I course
• State mandated certification

HIRE BONUSES

Anne Arundel County Police Department is offering a $5,000 hiring bonus for NEW Anne Arundel County Police Communications Operators.

NOTE:$2,500 will be paid upon successful hire and classroom training, and $2,500 will be paid upon successful completion of one (1) year of employment. In addition to the $5,000 hiring bonus for NEW Anne Arundel County Police Communications Operators, applicants with prior experience within the past two (2) years as a "9-1-1- Specialist" as determined in the Annotated Code of Maryland Public Safety Article Title 1-301(n); and who has successfully completed a "Basic Telecommunicator Course" are eligible for an additional $2,500 bonus upon successful completion of one (1) year of employment. Documentation for the successful completion of the course is required prior to hire. **A "9-1-1- Specialist" can be defined as an employee of a county public safety answering point, or an employee working in a county public safety answering point, whose duties and responsibilities include: (1) receiving and processing 9-1-1 requests for emergency services; (2) other support functions directly related to 9-1-1 requests for emergency services; or (3) dispatching law enforcement officers, fire rescue services, emergency medical services, and other public safety services to the scene of an emergency. ***"Basic telecommunicator course" means dealing with the basic skills required to function as a call taker or call allocator in a communications center. ****Prior experience will be determined upon possession of the below certifications that are current or within the two (2) year window.

PAY INCREASES & BENEFITS

UPON SUCCESSFUL COMPLETION OF TWELVE (12) MONTHS, EMPLOYEES HIRED AT THE MINIMUM RATE OF PAY FOR THE GRADE RECEIVE A 9% INCREASE FOR SATISFACTORY PERFORMANCE.

• 7 years of continuous service with the County - 5% increase of the current rate of pay
• 11 years of continuous service with the County - 10% increase of the current rate of pay
• 16 years of continuous service with the County - 15% increase of the current rate of pay
• 22 years of continuous service with the County - 18% increase of the current rate of pay

Candidates must be able to work rotating shifts, weekends, overtime, holidays, and call back.

This is a continuous 24 hour/365 day operation.

This position is safety sensitive and employees in these positions are subject to Controlled Dangerous Substance (CDS) and Alcohol testing.

The selection process includes a comprehensive background investigation.