Police Communications Operator I

Florida Gulf Coast University; Charlotte (NC); On-site; USD 42,000; Full time

Job summary

An established industry player is seeking a dedicated Police Communications Operator I to join their team. In this vital role, you will operate essential communication systems to ensure the safety of officers and the university community. Your responsibilities will include evaluating emergency calls, dispatching police units, and managing various communication tasks. The ideal candidate will possess strong interpersonal and communication skills, as well as the ability to function effectively in high-stress situations. If you're ready to make a difference in a dynamic environment, this opportunity is for you!

Qualifications

• High school diploma with 2 years of relevant experience required.
• Must obtain NCIC/FCIC certification within 3 months of employment.

Responsibilities

• Operate telephone, radio, and computer systems for dispatching.
• Receive and evaluate calls for police assistance, both emergency and non-emergency.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving

Ability to Work Under Stress

Education

High School Diploma

Tools

Microsoft Office

Two-way Radio Systems

Computer Systems

Job description

Police Communications Operator I page is loaded

Police Communications Operator I

Apply locations Main Campus time type Full time posted on Posted 3 Days Ago job requisition id R0006088

Job Summary

The Police Communications Operator I operates telephone, radio, and computer systems for computerized radio dispatching, ensuring the safety of officers and the university community. Provides assistance to callers and walk-ins regarding emergencies, found/lost property, parking concerns, and other safety-related issues.

Job Description

Typical duties may include but are not limited to:

• Receives and evaluates calls requesting police assistance of both emergency and non-emergency natures.
• Inputs and transmits call information using the communications and dispatch systems.
• Contacts appropriate parties to notify of complaints and/or actions required.
• Operates two way radio to dispatch calls to public safety units and to receive and communicate information.
• Monitors the field position and activities of department personnel.
• Transmits requests for emergency services and retrieves various data and records.
• Checks driver’s license records, vehicle registrations, stolen article files, warrants, criminal histories, and missing person lists.
• Monitors alarm systems and notifies personnel upon activation.
• Prepares various logs, reports and forms.

Other Duties:

• Performs other job-related duties as assigned.

Required Qualifications:

• This position requires a high school diploma and two years of full-time experience directly related to the job functions.
• Relevant full-time experience using computer systems for entering, updating, and retrieving information.
• State NCIC/FCIC certification or ability to obtain within three months of employment.
• Valid Florida 911 Public Safety Telecommunicator certificate or the ability to obtain within six months of employment.
• Valid driver’s license.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• Experience with 911, police, fire, or emergency medical dispatch.

Knowledge, Skills & Abilities:

• Knowledge of local, state, and federal communication laws.
• Knowledge and proficiency with Microsoft Office (Word, Excel, and Outlook).
• Knowledge of law enforcement agencies in Lee, Collier, Charlotte, Glade, Hendry, and Sarasota counties.
• Knowledge of fire and intrusion alarm monitoring systems and operations.
• Excellent interpersonal, verbal and written communication skills.
• Ability to operate office equipment including a multi-line telephone system, two-way radios, and video display terminals.
• Ability to operate personal computers with proficiency and learn new applications and systems.
• Ability to listen to and understand information presented through spoken words and sentences, retrieve facts, derive meaning, and draw valid conclusions.
• Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
• Ability to function effectively in high stress emergency situations.
• Ability to properly record police services provided, maintain records, and prepare reports and other written materials.
• Ability to take initiative to plan, organize, coordinate, and perform work in various situations when numerous and competing demands are involved.
• Ability to exercise flexibility, good judgment, and discretion.
• Ability to work evenings, nights and weekends as necessary.

Special Instructions to Applicants:

There will be a written exam for qualified applicants. Eligible candidates will be contacted via email with further details.

Police Communications Operator I - new hires start at $19.75/hour ($41,250 annual).

After successful completion of training/probation, will be reclassified to Police Communications Operator II with a 5% increase, at $20.75/hour ($43,326.00 annual).