Police Communications Officer I (Dispatcher Academy Enrolled/Graduate)

City of Tustin; Tustin (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

The City of Tustin is seeking a Public Safety Dispatcher to handle emergency and non-emergency calls, dispatch police personnel and equipment, and monitor ongoing activity to determine further needs. Candidates must be enrolled in a POST Dispatcher Academy or have graduated within the last six months.

A valid CLETS certificate and POST Basic Course completion within one year of employment are required, with rotating 12.5-hour shifts.

Qualifications

• High school diploma (or equivalent) and at least two years of public-facing customer service.
• Current enrollment in a POST Public Safety Dispatcher Academy or graduation within the last 6 months.
• Typing certification (35 nwpm) requirements and process.

Responsibilities

• Receives emergency and non-emergency telephone calls from the public; determines the nature of the call and resources needed.
• Monitors police radio communications; tracks officer status and coordinates additional resources.
• Prioritizes requests for police and public safety services; dispatches units and routes fire/EMS calls as needed.
• Assists police personnel by quickly researching and relaying criminal history information and other requested data.
• Communicates with callers to determine the nature of the call and provides appropriate assistance; remains calm under pressure.
• Screens non-emergency calls for service and directs callers to the proper person, department or agency.
• Updates and maintains electronic records and logs of calls and activities.
• Monitors video surveillance and alarms to identify suspicious activity.

Skills

Customer service

Education

High school diploma

POST Public Safety Dispatcher Basic Course (enrollment/graduation within 6 months)

Job description

Candidates must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months. This recruitment is conducted on a continuous basis to meet the needs of the City as vacancies occur and may close at any time.

To be considered, a City application, supplemental questionnaire AND typing certification (35 nwpm) must be submitted. For typing certification requirements, CLICK HERE.

This position, under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources.

Selection Process

Each component listed below must be passed in order to continue to the next phase. Applicants will receive written notification of their current status in the selection process.

1. Oral Panel Interview
2. Background Investigation and Polygraph Examination
3. Police Chief's Interview
4. Psychological and Medical Examinations (upon conditional offer of employment)

Candidates successfully completing all components of the selection process will be placed on an employment eligibility list from which hires may be made. The eligible list is valid for one year. The duration of the selection process typically lasts 6-9 months.

***IMPORTANT***

A comprehensive background investigation and polygraph will be conducted on any eligible persons considered for hire. Recent drug usage, theft or other illegal activity may be grounds for disqualification. A pre-employment medical, psychological evaluation AND a drug screen will be conducted upon a conditional offer of employment.

• Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond
• Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid
• Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Orange County Fire Authority
• Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data
• Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel
• Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency
• Updates and maintains electronic records and logs of data pertaining to calls and activities
• Monitors video surveillance cameras and/or alarms for Police Department and City Hall facilities to identify suspicious activity

Education and/or Experience:

Graduation from high school; and two (2) years of customer service experience involving considerable public contact. Must currently be enrolled in a POST Public Safety Dispatcher Academy or have graduated from one in the last 6 months.

Licenses and/or Certificates:

A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3) months of employment. A certificate of completion from a California Commission on Peace Officer Standards and Training (POST) certified Public Safety Dispatchers' Basic Course is required within one (1) year of employment.

Special Requirements:

Satisfactory results from a background investigation, physical examination, and administrative screening. Required to work rotating shifts that are typically twelve and one-half (12 ½) hours per day and which include evenings, weekends, and/or holidays. May be required to adjust shift assignment and/or work mandatory overtime to ensure adequate staffing.

Typing Certification Requirements

This position requires a typing speed of 35 net words per minute. For typing certification requirements and instructions, please CLICK HERE.

The City of Tustin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities.