Police Communications Expediter

City of San Antonio; San Antonio (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

City of San Antonio is seeking a dedicated Public Safety Telecommunicator to support 911 operations from Public Safety Headquarters in San Antonio, TX. The role involves answering emergency calls, dispatch duties, and entering incident data into police systems.

Training lasts four weeks; shifts may include days, evenings, overnights, weekends, and holidays. You will testify in court as required and work under mandatory overtime in emergencies.

Qualifications

• High school diploma or GED required.
• Two years of law enforcement-related experience including computer-related work.
• Must pass CJIS background check and obtain TCOLE certifications within specified timelines.

Responsibilities

• Processes and expedites Police Reports.
• Enters offense/incident details into the police reporting system.
• Updates NCIC/TCIC files for property status.
• Performs radio dispatch functions for field officers.
• Answers 911 and non-emergency requests per policy.
• Accesses state/national files for on-line inquiries.
• Creates follow-up reports as required.
• Testifies in court as required.
• Supports other units to meet goals.

Skills

Typing 35 wpm

PC skills

Strong communication

Education

High school diploma or GED

Job description

Under general supervision, is responsible for performing police services to include expediting police offense/incident reports; answering and processing request for service on 911 emergency and non-emergency phone lines, performing dispatch related duties and making court appearances as required. Working conditions are primarily inside an office environment. May exercise functional and technical supervision over assigned staff.

Work Location

Public Safety Headquarters - 315 S. Santa Rosa, San Antonio, TX (78207)

Training location may be different:

1st Reporting Day: 4700 Quarry Run, San Antonio, TX 78249

Work Hours

Classroom hours are 7:45 a.m. - 4:30 p.m., Monday - Friday for the first four weeks. During the On-the-Job Training phase, work hours will mirror trainer's schedule and will include day, evenings, overnight shifts, weekends, and holidays. Once released, shift assigned will be based on business needs.

In this position you are a First Responder and expected to assist and support 911 operations during natural disasters, manmade disasters, terrorism, extreme weather, and civil emergencies. The 911 Public Safety Answering Point is staffed 24 hours a day, 7 days a week, 365 days a year to support emergency operations for the City of San Antonio. Because of this you may be required to work mandatory overtime and outside of your staff hours as needed in emergency situations.

• Processes and expedites Police Reports.
• Enters Police offense/incident reports of each reported incident into the police computerized reporting system showing the full details of the offense as alleged by the complainant.
• Updates National Criminal Investigation Center and Texas Criminal Investigation Center (NCIC/TCIC) files for recovered or stolen property.
• Performs radio dispatch functions necessary to process information requested from field officers.
• Answers incoming 911 emergency and non-emergency requests for service and processes according to policy.
• Accesses the police computer-aided dispatch systems for information and the State and National computer files to conduct on-line search inquiries of persons, property and vehicles.
• Creates follow up supplemental reports to the original report as required.
• Assists other units, departments, or agencies as required to complete unit's goals and objectives.
• Testifies in court as required by subpoena.
• Performs related duties and fulfills responsibilities as required.

• High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
• Two (2) years of experience in a law enforcement related field to include computer related experience.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
• Must obtain TCOLE Telecommunicator Certification within one (1) year of employment.
• Must obtain TCIC/NCIC, Full Access Certification within six (6) months of employment.
• Must pass Criminal Justice Information Systems (CJIS) background and maintain CJIS eligibility.
• Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.

State-Mandated Eligibility Requirements (in part)

• Applicants must meet and maintain Telecommunicator licensing requirements set forth by the Texas Commission on Law Enforcement (TCOLE).
• Applicants who have been issued a Telecommunicator License by TCOLE at any time must be in good standing and have an eligible license ready for appointment to the San Antonio Police Department.
• Applicants must remedy any TCOLE license deactivations or suspensions before their start date.
• TCOLE licensing requirements include a significant background check.
• Applicants must be United States citizens or naturalized United States citizens.
• Must possess an honorable discharge from the branch of the military in which the applicant served, if applicable.
• Applicants must pass a fingerprint-based Criminal Justice Information System background check meeting the requirements of the FBI and the Texas Department of Public Safety.
• Must not have a conviction for a Class B misdemeanor within the last ten (10) years from the date of conviction.
• Must not have a conviction for Class A misdemeanor or higher.
• Must not have a conviction for family violence.
• Juvenile convictions are held to the same standard as adult convictions.
• Out-of-state convictions are held to the Texas equivalent.
• Must submit to a background investigation as required by state law.
• Must provide truthful and accurate information at all times during the application process.
• Any dishonesty discovered during the application process will result in automatic disqualification and the applicant being deemed permanently unsuitable for hire.
• A full list of requirements can be found at www.tcole.texas.gov.

Preferred Qualifications

• Ability to type 35 words per minute.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certificates, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Knowledge of services provided by the Police Department.
• Skill in utilizing a personal computer and associated software programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to learn the Penal Code, Code of Criminal Procedures, and Uniform Crime Report Guidelines.
• Ability to learn Police Department rules, regulations, policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to learn pertinent Federal, State and local laws and ordinances.
• Ability to establish and maintain effective working relationships with
  City staff and the general public.
• Ability to perform more than one task at a time, good short term memory and ability to absorb and retain numerous formats, rules, regulations and procedures taught during training period.
• Ability to assist irate residents with tactfulness.
• Ability to perform all the physical requirements of the position, with or without accommodations.