Police Clerk

City of New Hope; New Hope (MN); On-site; USD 36,000 - 52,000; Full time

Job summary

The City of New Hope Police Station is seeking an intermediate administrative support staff member to handle clerical duties, serve as the main contact for the public, and assist with department policies and procedures.

The role requires a high school diploma or GED with prior office experience, strong data entry, and excellent customer service skills. CPR/First Aid certification and CJIS Basic Operator Course are preferred, with consideration for a night shift schedule.

Qualifications

• General knowledge of standard office practices and procedures.
• General knowledge of spelling and punctuation used in written business communications.
• General knowledge of standard office equipment (PCs, fax, copiers).
• General knowledge of standard software applications.
• General knowledge of filing procedures.
• Ability to type accurately using a variety of formats.
• Ability to work independently and handle public interactions.
• Ability to follow oral and written instructions.

Responsibilities

• Types letters, reports, memorandums and other correspondence from drafts.
• Answers phones, provides customer assistance and routes information to city personnel.
• Provides accurate information to the public by researching data from files or computer programs.
• Enters data into computer programs.
• Complies with data privacy laws per state statutes and city policies.
• Monitors alarms and weather alerts.
• Assists with booking of arrested subjects and prisoner searches as needed.

Skills

Office practices

Data entry

Customer service

Communication

Independent work

Filing procedures

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join a hard-working team in a fun, supportive community. The New Hope Police Station was designed and built to be a comfortable, safe environment. You will perform intermediate administrative support work providing a variety of routine and complex clerical duties to support the operating policies and procedures of the police department, serving as the main point of contact for the general public, and related work as apparent or assigned. Work is performed under the limited supervision of the office supervisor. Desired hours are 10 p.m. - 6 a.m. but a slight variation may be possible.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Types letters, reports, memorandums and other correspondence from drafts and digital recordings.
• Answers phones, provides customer assistance and routes information to appropriate city personnel.
• Provides accurate information to the public and department personnel by researching and retrieving data from files or computer programs.
• Enters data into computer programs.
• Complies with data privacy laws per Minnesota state statutes and city policies.
• Monitors alarms and weather alerts.
• Assists with booking of arrested subjects and prisoner searches as needed.

Knowledge, Skills and Abilities

• General knowledge of standard office practices and procedures.
• General knowledge of spelling and punctuation used in written business communications.
• General knowledge of standard office equipment such as personal computer, fax and copy machines.
• General knowledge of standard software applications.
• General knowledge of filing procedures.
• General skill completing standard and irregular data entry.
• Ability to type accurately using a large variety of formats.
• Ability to deal tactfully and effectively with city personnel and the public.
• Ability to follow oral and written instructions.
• Ability to work independently.
• Ability to establish and maintain effective working relationships with citizens, elected officials, consultants, other city staff, vendors and the general public.

Education and Experience

High school diploma or GED and moderate experience working in an office environment, or equivalent combination of education and experience.

Physical Requirements

This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements

• CPR/First Aid certification (completed on City time and paid for by the City)
• CJIS Basic Operator Course (completed on City time and paid for by the City)
• Ability to provide annual Mantoux test as required by governing agencies

Tentative Timeline

• Oct. 22 - In-person Interview with Staff
• Nov. 2 - Interview with Personnel Board (Evening)
• Nov. 3 - Online Office Skills Testing
• Nov. 4 - Interview with City Manager and Police Chief
• Week of Nov. 9 - Backgrounding begins for preferred candidate
• Late-December - Tentative start time frame