Polaris Adventures Support Representative (28149)

Dahl Consulting; Plymouth (MN); On-site; USD 31,684 - 33,062; Full time

Job summary

A leading adventure service provider is seeking an Adventures Support Representative to provide exceptional support to Outfitters and Members. This role includes first-line customer interactions, resolving inquiries, and collaborating with internal teams to enhance operations. Suitable candidates will have strong communication skills and a commitment to delivering excellent service. The position is based in Plymouth, MN, and requires flexibility for nights and weekends.

Qualifications

• Experience delivering services to both business and consumer clients.
• Willingness to work nights and weekends.

Responsibilities

• Provide first-line support for Outfitter and Dealer operations via phone and email.
• Address inquiries, escalating as needed.
• Assist with daily program inquiries.
• Provide ad-hoc training on adventure tools.
• Communicate important information to leadership.
• Partner with Regional Account Managers.
• Resolve member issues to ensure positive interactions.

Skills

Excellent written and verbal communication skills

Proven experience in delivering exceptional customer service

Strong attention to detail

Strong negotiation skills

Ability to anticipate customer needs

Superior interpersonal skills

Education

Bachelor’s degree in business or a related field

Job description

Overview

This range is provided by Dahl Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range
$23.00/hr - $24.00/hr

Contract: 6 months + potential to extend

Shift: 8 am - 7 pm, Wednesday - Saturday, with rotating Sunday shift

Employer: Polaris Adventures (worked with by Dahl Consulting) – Polaris is hiring an Adventures Support Representative for a contract position.

What you’ll do as an Adventures Support Representative

• Provide first-line support for Outfitter and Dealer daily operations via phone and email
• Address Outfitter and Member inquiries, escalating as needed
• Assist with daily Outfitter program inquiries and ensure timely, accurate responses
• Provide ad-hoc training on adventure tools and processes (MPWR Book, MPWR Learn, Check In/Out Process, Insurances, Accounting, and Program policies)
• Communicate important Outfitter/Member information to leadership, including competitive intelligence and support trends
• Partner with Regional Account Managers to build long-term relationships
• Collaborate cross-functionally with internal teams to meet goals
• Assist internal teams with data entry and ad-hoc projects
• Provide Tier 1 support for the Xchange team through the Ask Polaris case platform
• Resolve member issues and provide solutions to ensure a positive customer interaction
• Act as the first point of contact for member inquiries and requests, handing off leads to the Sales team
• Facilitate member reservations, maintaining accurate data and supporting bookings

What you’ll bring to the Adventures Support Representative role

• Bachelor’s degree in business or a related field (preferred)
• Excellent written and verbal communication skills
• Proven experience in delivering exceptional customer service (B2B and B2C)
• Willingness to work nights and weekends as required
• Strong attention to detail and the ability to navigate various systems to resolve concerns
• Ability to anticipate customer needs and resolve challenges proactively
• Strong negotiation skills to overcome barriers and resolve issues
• Superior interpersonal skills to build rapport and resolve conflicts with Outfitters, team members, and customers
• High performance with initiative and the ability to challenge the status quo to improve processes

Take the first step on your new career path! To submit yourself for consideration for this role, click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Note: Emphasis on equality and opportunity is included in the original posting. Equal opportunity employer text retained.

For details on benefits, review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/