Poker Supervisor - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 75,000 - 90,000; Full time

Job summary

MGM Resorts International is seeking a Poker Supervisor at MGM Springfield. In this role, you will manage the Poker Room's operations, ensuring high standards of customer service and team performance. Ideal candidates will have experience in poker management and strong leadership skills. Benefits include healthcare, discounts, and professional development opportunities.

Benefits

Healthcare benefits

Free meals in employee dining room

Discounts on company services

Wellness incentive programs

Professional development opportunities

Qualifications

• 2+ years' experience as Poker Dealer or Supervisor.
• Ability to lead and mentor a team.
• Effective communication in English.

Responsibilities

• Manage operations of the Poker Room, ensuring efficient staff performance.
• Coordinate daily activities and resolve operational issues.
• Enhance overall poker experience for guests.

Skills

Knowledge of Poker games rules

Mathematical Skills

Communication

Leadership

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Job description

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Springfield, Massachusetts

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Poker Supervisor at MGM Springfield, you will play a crucial role in managing the operations of the Poker Room, ensuring that all non-management staff perform their duties efficiently while maintaining a high standard of customer service. Your leadership will help create a welcoming atmosphere for guests, and you will be responsible for coordinating daily activities, resolving issues, and enhancing the overall poker experience at the casino.

THE STARTING RATE: $27.85 per hour

The Day-to-day

• Supervise assigned operational functions consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives
• Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes
• Create a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction
• Actively listen to employees and customers for input to provide ideas and suggestions for new products, services, technology and processes to ensure company’s competitive position and in anticipation of changing customer needs
• Greet players and maintain the list for seating them into the poker games
• Explain games and procedures and assist the guests with any necessary requests

The Ideal Candidate

• Complete knowledge of common rules and procedures of all Poker games
• General knowledge of mathematical skills including addition, subtraction, multiplication and division
• Able to effectively communicate in English, in both written and verbal forms
• Able to lead and mentor a team
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Has high school diploma, GED or equivalent
• Has 2+ Years of prior relevant experience as a Poker Dealer or Supervisor

The Perks & Benefits

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

View Job Description

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15576

Are you ready to JOIN THE SHOW? Apply today!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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