Poker Room Attendant - Maryland

Live Casino & Hotel; Hanover (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant and dynamic team at a leading entertainment venue where you will play a crucial role in enhancing the guest experience. As a Poker Room Attendant, you will be at the forefront of ensuring guests enjoy a seamless gaming experience, managing player registrations, and assisting with various promotions. This position offers a unique opportunity to thrive in a fast-paced environment while delivering exceptional service. If you are passionate about hospitality and eager to contribute to a fun and energetic atmosphere, this role is perfect for you. Embrace the excitement and be part of a team that values community and teamwork!

Benefits

Comprehensive health benefits

Free Basic Life Insurance

Paid Time Off

Tuition Reimbursement

On-site Wellness center

Training for career growth

Performance Bonuses

Free parking

Free food and discounted meals

Entertainment Discounts

Qualifications

• Must comply with state gaming regulations and obtain a license.
• Standing and walking for more than 90% of the shift is required.

Responsibilities

• Manage traffic flow and register players in the poker room.
• Assist with tournaments, promotions, and food orders.
• Provide exemplary customer service and maintain cleanliness.

Skills

Exceptional guest service skills

Basic knowledge of poker

Basic computer skills

Excellent verbal and written communication skills

Ability to speak clearly and listen

Eye-hand coordination

Ability to maintain a positive attitude

Ability to multi-task

Basic mathematical functions

Ability to handle chips and currency

Interpersonal working relationships

Knowledge of sanitation regulations

Knowledge of company policies

Education

High school diploma or GED equivalent

Job description

Min Compensation: USD $14.50/Hr. Max Compensation: USD $14.50/Hr.

Why We Need Your Talents:

While working as a Live! Poker Room Attendant, you will help manage the traffic flow in and out of the poker games. Register players into the computerized seating program. Announce players’ names and tables when seats become available. Assist with tournaments, promotions, and other related duties assigned. Assist with food orders and complete delivery of orders correctly to the guests. Handle and assist guests with safety deposit boxes upon request. Support and promote a superior guest experience by providing exemplary customer service.

Where You'll Make an Impact:

• Providing exemplary guest service with a professional and welcoming demeanor.
• Ensuring guests receive a favorable gaming experience by addressing guests by name, using open palms to direct and using a friendly departing statement.
• Registering players using the computer poker software.
• Seating players while maintaining the proper balance of games.
• Answering telephone inquiries accurately and politely. Taking phone reservations.
• Assisting Supervisors with poker tournament registration including entry fees, cash receipts, table assignments, and the payout of winners.
• Assisting Supervisors with comps, promoting and making Live! Rewards cards for guests, and promotions upon request.
• Expediting food orders and correctly completing guest order deliveries.
• Handling and assisting guests with safety deposit boxes upon request.
• Ensuring the safety and security of team members and guests by notifying management of any suspicious or unusual activities.
• Attending training and meetings when required.
• Maintaining cleanliness of the Poker Room.
• Maintaining an attractive appearance while modeling an appealing brand image.

Skills to Help You Succeed:

• Exceptional guest service skills.
• Basic knowledge of poker.
• Basic computer skills.
• Excellent verbal and written communication skills.
• Ability to speak clearly, listen, and follow instructions.
• Eye-hand coordination.
• Ability to maintain a positive attitude and high level of energy while working under pressure in a fast-paced environment.
• Ability to multi-task and perform assigned job duties in a busy environment.
• Ability to complete, perform and understand basic mathematical functions in a timely manner.
• Ability and dexterity to handle chips and currency.
• Ability to maintain interpersonal working relationships among all personnel.
• Knowledge of sanitation and health department regulations.
• Complete knowledge of all facilities, events, and promotions available to guests on property.
• Knowledge of company policy and procedures, internal controls, and Title 31.

Must-Haves:

• Education: A high school diploma or GED equivalent is preferred.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Must be able to continuously stand and or continuously walk more than (90%) of shift which may include stairs.
• Must be able to perform physical activities that require repetitive lifting, bending and stooping.

Perks We Offer You:

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

• Individuals chosen to be part of the Live! Team can expect:
• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.