Poker Floor Supervisor

Encore Boston Harbor; Everett (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a vibrant and dynamic team at a leading gaming destination! As a Poker Floor Person, you'll be at the forefront of guest interaction, ensuring an exceptional experience for all poker enthusiasts. Your role will involve greeting customers, managing transactions, and promoting a welcoming atmosphere. With opportunities for growth and the chance to work in a lively environment, this position is perfect for those who thrive in fast-paced settings. If you have a passion for hospitality and a knack for providing top-notch service, this is the ideal opportunity for you to shine in the gaming industry.

Qualifications

• Must be 21+ and obtain a Massachusetts Gaming Commission license.
• Hospitality or casino experience preferred; 2 years in a Poker room as dealer.

Responsibilities

• Provide outstanding guest service and support poker play.
• Manage multiple priorities and maintain a change bank for guests.
• Enforce internal policies and assist guests with various needs.

Skills

Guest Service

Communication Skills

Mathematical Skills

Microsoft Office

Education

High School Diploma

Job description

2 days ago Be among the first 25 applicants

Company Description
Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues, and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths providing access to the waterfront, an event lawn, public art, and ornate floral displays. It is the largest private, single-phase development in Massachusetts.

Job Description

The Encore Boston Harbor Poker Floor Person is responsible for providing front-line guest service in the poker area. This includes serving as a host and cashier for poker guests, assisting guests with various needs, and supporting efforts to promote poker play. The key responsibility is to provide outstanding guest service and contribute to a positive guest experience.

Job Responsibilities:

1. Adheres to all Encore Boston Harbor core values and property and department standards.
2. Participates in the execution of departmental goals, policies, and procedures; monitors and evaluates effectiveness; implements necessary improvements.
3. Contributes to departmental performance, ensuring accuracy, confidentiality, and thoroughness of policies and records.
4. Enforces applicable internal policies, federal and state laws, rules, regulations, and property controls.
5. Delivers and maintains a high level of guest service.
6. Supports company-wide communication and best practices.
7. Keeps informed of departmental developments.
8. Manages multiple priorities and meets deadlines, even under stress.
9. Greets and welcomes customers entering the Poker area.
10. Maintains a change bank to assist guests, including making change and expediting transactions.
11. Promotes guest service by demonstrating knowledge of games, events, promotions, and operations.
12. Supports surveillance efforts to detect irregularities.
13. Assists guests with needs related to customer service, beverages, transportation, VIP services, etc.
14. Follows safety standards and prioritizes safety.
15. Maintains knowledge of industry through ongoing education and training.
16. Performs other job-related duties as assigned.

Qualifications:

Age, Gaming, and Certifications: 21+ years old. Must obtain and maintain a Massachusetts Gaming Commission license.

Education and Experience: High school diploma or equivalent required; hospitality or casino experience preferred. Minimum 2 years experience in a Poker room as a dealer or dual rate. Strong computer skills, especially in Microsoft Office, are a plus. Willing to work beyond typical hours, meet deadlines, and work independently with a positive attitude. Open to learning new processes.

Language Skills: Ability to read, interpret, and respond to policies and inquiries. Conversational English required. Ability to write instructions and present information effectively.

Mathematical Skills & Reasoning: Ability to perform basic calculations and analyze reports.

Physical Demands: Must talk, hear, stand, walk, sit, and use hands frequently. Capable of lifting/maneuvering at least 50 pounds. Visual acuity required for close, distance, color, and peripheral vision, along with depth perception and focus adjustment.

Work Environment:

• Moderate noise level, increasing to loud on the casino floor.
• Varying schedules based on business needs; reliable attendance required.

Encore Boston Harbor is an equal opportunity employer committed to diversity and inclusion, complying with all applicable laws.