Poker Dealer: Fast-Paced Play & Guest Service

Morongo Casino Resort & Spa; California; Hybride; USD 30 000 - 50 000; Plein temps

Résumé du poste

Morongo Casino Resort & Spa seeks a Dealer – Poker to deliver excellent guest service while managing poker games professionally. The role emphasizes accuracy in game procedures and compliance with gaming regulations.

Applicants should have a strong knowledge of poker rules, effective communication skills, and the ability to perform under pressure in a fast-paced casino environment.

Qualifications

• Knowledgeable in poker rules, gameplay, and room procedures.
• Strong communication and interpersonal skills.
• Must maintain strict confidentiality and demonstrate high professional ethics.

Responsabilités

• Deal poker games while maintaining game integrity.
• Manage the pot and handle bets accurately.
• Ensure compliance with gaming regulations.

Connaissances

Knowledge of poker rules

Chip handling

Communication skills

Guest service

Formation

High school diploma or equivalent

1–2 years experience in poker dealing

Description du poste

The Dealer – Poker is responsible for providing exceptional guest service while professionally dealing poker games. This role ensures accuracy in game procedures, handles wagers and payouts correctly, and maintains compliance with all internal controls and gaming regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Deals poker games while seated at assigned tables, maintaining game integrity and control of betting activity.
• Manages the pot, collects casino commission (vig), and exchanges guest currency for chips in accordance with established procedures.
• Pays winning hands and distributes chips accurately according to poker rules and house procedures.
• Answers guest questions regarding poker rules, promotions, and poker room procedures.
• Maintains the integrity of playing cards and follows all policies related to card handling, security, and game protection.
• Opens and closes poker games as directed.
• Ensures compliance with internal controls, Tribal and State gaming regulations, and federal laws, including the Bank Secrecy Act.
• Follows Title 31 procedures and departmental standards.
• Provides courteous, professional guest service throughout all interactions.
• Performs other job-related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Must maintain strict confidentiality and demonstrate high professional ethics.
• Knowledgeable in poker rules, gameplay, and room procedures.
• Skilled in dealing Poker with a solid understanding of all game regulations.
• Ability to accurately handle chips and currency in a fast-paced gaming environment.
• Strong communication and interpersonal skills with the ability to interact diplomatically with guests and team members.
• Must display a high regard for guest service and team collaboration.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Minimum of 1–2 years of experience dealing poker in a regulated casino environment.
• Proficient in game procedures, rules, and customer service standards for poker.
• Ability to handle cards and chips accurately and efficiently while maintaining game integrity.
• Strong communication and interpersonal skills with the ability to interact professionally with guests and team members.
• Must be able to maintain composure in a high-volume, fast-paced environment.
• Must be able to obtain and maintain a gaming license in accordance with regulatory requirements.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must successfully pass a background investigation and obtain and maintain a gaming license issued by the Morongo Gaming Agency.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly, confidently, and courteously in person with guests, supervisors, and other dealers; must explain game rules, answer questions, and maintain a professional and friendly demeanor at all times.
• Lifting and Carrying: Occasionally lifts and transports playing cards, chip racks, table layouts, and other table game equipment weighing up to 25 pounds.
• Manual Dexterity: Continuously uses hands and fingers to shuffle and deal cards, handle chips, operate table game procedures, and perform precise hand movements with accuracy and speed for extended periods.
• Mobility: Frequently stands in a stationary position at a gaming table for the duration of assigned shifts; must be able to pivot, reach, and bend as needed to perform game actions and interact with guests across the table.
• Stationary Work: Frequently remains standing at a table in one location for extended periods with minimal breaks; must maintain consistent physical posture and attentiveness during live games.
• Tool Operation: Regular use of cards, chips, dealing shoes, shufflers, and table game accessories; must operate all gaming tools according to gaming regulations and internal controls.
• Visual Acuity: Requires strong near vision and depth perception to distinguish card values, chip denominations, player gestures, and verify wagers; must maintain awareness of player actions and ensure game integrity.
• Working Conditions: Routinely works in a high-traffic casino environment with exposure to loud noise, bright lighting, frequent public interaction, and a smoking environment on or near the gaming floor.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.